Staff Software Engineer - Genesys Technologies / (Hybrid /Onsite)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.  

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

Omnichannel CX Technology team responsible for development and maintenance of the CX platform solutions. Ideal candidate must have proven experience in the contact center technologies and hands on implementation experience in Genesys suite of technologies with Genesys Cloud experience

Essential Functions

• Development and maintenance of the Contact Center Technology solutions specializing in Genesys Engage and Cloud but not limited to it.

• Implementation and execution of Contact Center strategy for voice, chat , Case routing, Social Media,  and email channels.

• Owns the shared responsibility of platform availability, day to day operations and security.

• Work with global staff to ensure that the platforms security is not compromised through continuous remediation of open vulnerabilities.

• Maintain open communication with internal staff and vendors such as Genesys Tech Support.

• Ability to work on multiple initiatives and tasks to meet the required delivery timeline, working in collaboration with various business partners, project managers, technology vendors and customers.

• Comfortable in an environment of rapid change and ambiguity with the ability to make decisions while understanding the risk.

• Able to work in a complex environment, Global/International experience and the ability to work across cultures and time zones

The individual will be called upon to work with broad spectrum of individuals in varied settings across the organizations.
Ability to interface and cultivate excellent working relationships both within Technology, Business and vendors.

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Bachelor's degree with emphasis in Computer Science or Information Technology with at least 10 years of progressively responsible positions in Contact Center technologies.
Development experience using Genesys on premise, Genesys Cloud, Nice or other Contact Center technologies would be preferred.
Experience with or knowledge of the Genesys Workforce or call recording solutions.
Design and Develop Routing Applications for Voice and Multi-Channel on cloud and on-premise platform
Database knowledge pertaining to SQL and Cassandra will be considered a plus.
Having a strong knowledge i