Services Account Manager

The Service Account Manager plays a pivotal role in maintaining and growing customer relationships within the Services North America (NAM) . The position focuses on ensuring exceptional customer satisfaction, achieving service revenue targets, and supporting long-term business sustainability through proactive account management and cross-functional collaboration.

• Act as the dedicated point of contact for customers, ensuring seamless communication and a high level of responsiveness.
• Build and sustain strong, trust-based relationships with clients, promoting loyalty and repeat business.
• Identify customer needs and tailor service solutions that align with their operational and business priorities.
• Collaborate with internal technical, commercial, and project teams to ensure timely, quality service delivery.
• Monitor account performance against objectives, track service delivery, and ensure full contractual compliance.
• Drive service sales growth by generating new opportunities within existing accounts and supporting the introduction of new service offerings.
• Lead account review meetings, prepare performance dashboards, and provide clients with value-driven insights and improvement recommendations.
• Contribute to the continuous improvement of processes and service portfolio development based on customer feedback and market trends.

• Bachelor’s degree in business, engineering, or a related field; master’s degree preferred for senior-level candidates.
• 3–10 years of proven experience in B2B account management, preferably within industrial equipment, manufacturing, or packaging industries.
• Strong commercial background with measurable success in customer development and service sales.
• Experience working with Sidel equipment or similar capital goods is highly desirable.
• Demonstrated ability to manage multiple accounts, priorities, and internal resources effectively.
• Availability to travel extensively, exceeding 50% of working time, to effectively manage customer relationships and drive business growth. When not traveling, be present at the office through the week.
• Strong communication and negotiation skills with a customer-centric mindset.
• Analytical thinking with the ability to interpret performance data and identify value-creation opportunities.
• High degree of organization, time management, and autonomy.
• Adaptability to evolving customer needs, market dynamics, and organizational objectives.
• Collaborative team player with the capability to align technical, commercial, and operational stakeholders around customer outcomes.
• Fluent in English; French, Spanish or Portuguese would be an asset.
• Willingness to travel within US and occasionally across the Americas region (minimum 30% of the time/ up to 60%).

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