Member of Technical Staff - Business Operations

This role exists to increase operating rigor, speed, and organizational health across Copilot Engineering. You will run the operating system that keeps priorities aligned, decisions documented, and execution predictable—especially during periods of change. 

Reporting to the Chief of Staff for Copilot Engineering, you are a trusted operating partner to the Copilot Engineering leadership team—connecting work across HR, recruiting, comms, events, and functional leaders to drive re-orgs, performance management rhythms, cultural improvements and team communications. 

Core Responsibilities  

• Strategically manage re-orgs and team design: build options, model scenarios, draft org charts, define role/level principles, coordinate approvals, and land changes with clear comms and minimal disruption. 

• Establish and continuously improve team culture: define operating principles, create rituals (all-hands, retros, onboarding), and partner with leaders to reinforce expectations through recognition and feedback mechanisms. 

• Enable performance management: build and run annual and quarterly performance rhythm (goal setting, calibration, talent reviews), track actions, and ensure leaders have the data and narratives needed to make timely decisions. 

• Key contributor to the org’s operating cadence and logistics: help maintain the annual operations calendar, recommend leadership and team meeting schedules, manage agendas/notes/decisions, and ensure follow-through on action items. 

• Primary liaison for coordination of events and offsites in partnership with the Events team: define objectives and audience, manage timelines and content inputs, align budgets, and ensure excellent attendee experience and post-event follow-up. 

• Own leadership communications: draft and manage distribution of org updates, quarterly narratives, and decision memos; maintain source-of-truth channels for priorities, org changes, and FAQs. 

• Build scalable people programs: improve onboarding, internal mobility and succession planning readiness, and manager enablement resources (toolkits, templates, timelines) in partnership with HR. 

• Continuously improve operational processes and tooling: simplify how the team plans, documents decisions, and reports status; create lightweight templates and automation where possible to reduce overhead. 

 Scope & Operating Model  

• This role typically partners directly with the org leader(s) and leadership team, operating with high autonomy and discretion. Scope often expands with org size and complexity, and may include ownership of multiple programs or sub-teams over time. 

• Operate as the “air traffic controller” for the org: connect dots across workstreams, anticipate risks and dependencies, surface trade-offs, and keep leadership aligned through crisp readouts and decision support. 

• Track org health and engineering/operational metrics: partner with existing owners to maintain scorecards and dashboards (e.g., headcount, attrition, hiring funnel, engagement signals, delivery predictability, incident/quality trends as applicable), identify patterns, and translate insights into recommendations and leadership actions that feed performance management. 

• Be the primary liaison to HR (and close partner to recruiting and finance): manage HR cases and escalations, support talent processes, ensure policy compliance, and drive clear communication across leaders and teams. 

 Key Challenges & Expectations 

• Immediate priorities often include landing org design changes smoothly, establishing a predictable operating cadence, and creating clear mechanisms for goals, feedback, and accountability across the leadership team. 

• The program manager must be able to drive change management with empathy and firmness—balancing discretion and trust with the ability to push for closure, escalate when needed, and unblock leaders at speed. 

• Internal customers include the org leader(s), direct reports, and key partners (HR, recruiting, finance, comms, events). Success requires crisp communication, strong judgment, and the