Business Process Manager – Product Information & Technical Service Management

The Business Process Manager is a critical member of the Global Business Process team and plays a key role in the success of our Global Transformation and BIOS initiatives, supporting the Market to Customer Experience (MTCX) taxonomy. This role will closely align with business stakeholders and Global Business Process Owners to capture business requirements, elicit best practices, and define global business processes for Market to Customer Experience business processes within PCG. 

The Business Process Manager will be responsible for assuring buy-in across the business teams, managing and ensuring the proper implementation of the functional business processes and standards. They will work in partnership with the Digital Technology organization as well as third party consultants to ensure a fit-for-purpose application configuration and solution that satisfies standards for user experience. A successful candidate must be able to think broadly and connect the end-to-end processes and be comfortable in the details with a broad understanding of the process, how they are performed, where the levers are, and how they can be improved to ensure the process delivers the strategy of the business.

Additional Details:

• This position requires up to 20% travel..
• This role is not remote/hybrid.  This role will report to Sherwin-Williams nearest campus (Cleveland or Minneappolis)
• This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans
• This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible 
  Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional 
  benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
• Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
   

• Global Business Process Management:

  • Assist the Business Process Owners to define and standardize global business processes within the Market Management and section of MTCX taxonomy, which includes product and service master data, product data sheet management, technical data sheet management and technical service management, and enable value realization for the global website, CRM and downstream digital/channel consumption.

    • Partner with Product Owners, DT resources, Consulting Partners, and key PCG Business Stakeholders.

    • Align key stakeholders on the direction of the global processes and build consensus. 

    • Identify and engage with Subject Matter Experts (SMEs) who represent all divisions and lines of business within all regions of the company to ensure representation.

    • Work with SMEs to gather and document business requirements.

    • Participate in on-site discovery sessions as needed. 

    • Record use cases for global vs. regional solutions including statutory and regulatory requirements.

    • Build and document process workflows in enterprise document repository.

    • Ensure processes align with data definitions and governance requirements. Identify gaps, conflicts, and partner with appropriate Enterprise Data owners to resolve.

    • Develop methods to monitor, track and report key process indicators and develop appropriate governance policies to ensure process compliance.

    • Coordinate with cross-functional leadership teams (project and business) on issues/concerns for upcoming process changes. 

    • Engage with partners and owners of related business functions and boundary applications as required.

    • Participate in user story sessions to ensure alignment with established business processes

    • Participate in pilots and user acceptance end-to-end testing.

    • Participate in program implementation as well as post go live support.

• Continuous Improvement

  • Assist in developing Global Policies and procedures for key business processes to ensure strong internal controls.