Customer Service Specialist

Criteria for Clickstop's internal hiring process:

• Employee has been employed with Clickstop for at least 6 months.
• Employee is Engaged.
• Employee is meeting the expectations of their current role.
• Employee is in good standing as defined by not currently under formal discipline and has not received formal discipline in the prior 90 days.  
• Employee and their current manager have discussed the opportunity prior to applying. 
  
  

What to expect during the internal hiring process:

Within three business days of submitting your application, you can expect the following: 

1. Your current manager will receive a notification from Greenhouse prompting them to complete a scorecard evaluating your engagement and performance in your current role. 
2. Your current manager and the Talent Acquisition Specialist (TAS) will meet to discuss the details of the scorecard, and it will be determined if we will proceed with your application.
• If we choose to proceed, you will receive an email from the TAS notifying you that we will be proceeding with your application and it will include a scheduling link to set up time with the open role’s hiring manager 
• If we choose not to proceed, you will meet with your manager to discuss why we will not be proceeding with your application at this time.  

Note: For remote work, internet speeds of 20 mbps are required. 
Permanent residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, Pennsylvania, Nevada or Florida.

 

This role is remote and hybrid capable. Active employees are encouraged to apply.

 

Are you looking for something that allows you the opportunity to be your best self? Join our award-winning company and culture as a Customer Service Specialist and take advantage of the endless opportunities available for those who seek them.


"If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!" - Tammy, Current Employee

 

What you’ll be doing: 

• Aligning with Clickstop’s Core Values to drive our culture and business forward.
• Providing an industry best customer experience for our e-commerce brands, Fasteners Plus or US Cargo Control
• Recognizing and identifying customer needs and opportunities by being a great listener.
• Continuously improving our processes.
• Working within a highly collaborative team and strategizing with our Marketing, Operations, Freight, and Purchasing teams to drive sales and provide exceptional customer service.
• Demonstrating our commitment to our brand promise by providing customers what they want, when they need it on their first call.
• Completing daily tasks while living out our values and code through self-awareness and integrity.
• Openly discussing and relaying information with stellar follow-up and execution.
• Celebrating what is going well while identifying opportunities for growth.

 

What we value in this role: 

• Someone naturally wired to make things happen and take great care of our customers.
• Ability to quickly identify customer needs and effectively resolve issues while providing exceptional customer service every step of the way.
• Highly skilled at building strong relationships.
• Awareness of your strengths, those of your team members, and how to use all of them effectively.
• Eagerness to learn new tasks and question existing methods to improve current processes.
• Commitment to completing high quality work.
• Someone who challenges us to become better than we are today.
• Ownership for driving Clickstop forward through alignment with our Core Values.

 

What Clickstop provides: 

• The opportunity to pursue your best self (as an employee, parent, partner, citizen, etc.) We believe coming to work shouldn’t be transactional, but instead should be a purpose-driven experience.
• An entrepreneurial environment where opportunities are endless for those who seek them.
• Recognition for personal, team, and company accomplishments, because Clickstop’s success is a reflection of your engagement and excellence.
• Professional and personal development