Assistant Director of Public Safety IT

ABOUT THE CITY:
The City of Cambridge is a diverse and vibrant community that people of different ethnic, racial, religious, national, and other backgrounds call home. We take pride in our city's diversity and strive to create a workplace that is reflective of the community we serve. The city is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. We seek to hire, develop, and advance individuals who value antiracism, diversity, equity, and inclusion (ADEI), and are committed to embedding ADEI best practices and tenets in all aspects of our work.

 

ABOUT THE DEPARTMENT:
The Emergency Communications Department serves as the communications and technological link between Fire, Police, Emergency Medical Services (EMS), and mental health support resources for those who live, work, and visit the city.  The department provides communication and information technology services needed to preserve life, conserve property, and build long term relationships with the public. We are proud to support public safety and community initiatives to enhance services to those who request them.

 

 ABOUT THE ROLE:
The Assistant Director of Public Safety Information Technology is part of the Public Safety Information Technology (PSIT) Team that supports Police, Fire and Emergency Communications Departments.  Working under the general supervision of the Deputy Director of Public Safety Information Technology, the Assistant Director of Public Safety Information Technology will manage the PSIT team.  This is a hands-on manager position working closely with the Cambridge Police, Fire and Emergency Communications departments using judgment in identifying issues, analyzing proposed solutions, and developing recommendations which support management decisions, the City’s mission, and the best interest of end users.  All supervisory positions are responsible for overseeing a team of one or more information technology professionals. Primary supervisory responsibilities include direct report motivation, coaching, creation of individual development plans, and accountability for the ongoing success of projects and the service lifecycle. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The City of Cambridge is seeking a seasoned IT professional to join the senior leadership team within the Emergency Communications Department (ECD). Working at the direction of the Deputy of PSIT, the Assistant Director of PSIT is responsible for overseeing a team of professionals tasked with supporting the day-to-day operations as well as managing innovation projects to improve IT systems and services provided to Police, Fire, and Emergency Communications Departments.  With an operating budget of $1.5 million, Capital budget of $9.5 million and 15 full-time employees, PSIT provides 7x24x365 technology services to over 700 Public Safety users across 15 public safety facilities.  PSIT manages the Motorola Radio Network spanning 11 radio sites within the city providing service citywide and to the Cambridge Health Alliance operations.   PSIT manages 5 data centers and the fiber optic network that links all public safety locations. PSIT also manages the wireless carrier service providers citywide. The Assistant Director of PSIT uses judgment in identifying issues, analyzing proposed solutions, and developing recommendations which support management decisions, the City's mission, and the best interest of City employees. Specific duties include but are not limited to the following:

• Develop a team that is responsive, service-oriented, innovative, collaborative, and efficient.
• Manage the Project Portfolio for all public safety technology projects and initiatives.
• Performs business analysis activities as necessary to facilitate projects and technology services.
• Ensures the consistency and maintainability of existing systems by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
• Produces detailed timeline and organizational communication for each project and implements effective project control by monitoring, managing, and reporting the status.
• Performs system verification and validation to ensure systems support operational needs.
• Manage support agreements and participate in the annual budget process
• Oversees the ongoing dev