Relationship Manager

WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission

Retains, manages, and expands major merchant relationships. Manages a portfolio of merchant accounts by increasing revenue through cross-selling company products and services. Maintains strong relationships with key decision-makers within assigned accounts and the industry to ensure retention of all accounts.

Requirements

·       Act as day-to-day contact with merchants for all operation, service, and business matters. Work with current merchants within the assigned portfolio by answering questions regarding the services and making sure that all issues, inquiries, and needs are properly completed by the appropriate agents.

·       Identify improvements to existing products/services that a merchant might have and seek opportunities for new products/services; sell value-added products or services to existing accounts.

·       Act as the key relationship manager and main contact for Pivotal Payments’ eligible customers, building and managing relationship management portfolio (acquiring merchant referrals, reviewing eligible merchants, etc.)

·       Maintain ongoing contact with clients to ensure overall satisfaction; exceed customer expectations in terms of speed, efficiency, certainty, and professionalism, either face-to-face or through an alternate channel.

·       Review and re-price existing accounts; when requested by the merchants.

·       Work with internal departments to ensure a high level of support for the client.

·       Lead on special projects related to customer portfolio.

·       Produce reporting for the management team regarding the accounts from the assigned portfolio.

·       Provide feedback to the business on possible improvements to our current product and services.

·       Any other tasks as assigned.

Qualifications include, but are not limited to:

·       University/College degree or combination of education and equivalent and related work experience would be preferred.

·       1-2 years’ experience in account management, sales, or Loyalty/Retention is desired.

·       1-2 years’ experience in the payment processing industry would be preferred.

·       Basic knowledge of tech support troubleshooting in the payment processing industry would be preferred.

·       Strong computer skills (MS Office, CRM database).

·       Excellent communication skills to establish & maintain relationships.

·       Very good time-management and organizational skills.

·       Strong attention to detail.

·       Career minded with well-developed business development and relationship management skills.

·       Willingness to be mobile.

Working Language

·       English (written and spoken) is the language used 99% of the time, as work colleagues and the clientele are both geographically dispersed within and outside of Quebec.

·       Internal communications between colleagues occur in English or in French, depending on the parties involved. Strategic suppliers are located outside of Quebec.

·       A basic knowledge of French is required for any position located within Quebec. English is required for this position, as it would report to someone outside of Quebec, and requires frequent out-of-country communications.