Senior Imaging Engineer

Provides repairs, scheduled maintenance, and calibration on diagnostic imaging equipment and ancillary equipment used within the imaging environment. Services imaging equipment in assigned geography which may include but not limited to the following modalities: CR, Portables, C-Arms, conventional X-Ray, R&F, tomography, mammography, ultrasound, CT, MRI, Cath labs, nuclear medicine or linear accelerators. Provides a high level of technical support and training to clinical departments in areas of expertise. 

May be expected to be present during the clinical use of equipment in area of expertise and assume responsibility for equipment operation.

In addition, incumbent will be expected to work closely with clinical departments to assist in development of processes or procedures relative to clinical use of technologies in area of expertise. 

This position is expected to have the ability to multitask several projects.

Essential Functions:

Communication

•          Understands the importance of communication and follows defined standards.

•          Actively listens to and interprets the customer's needs. 

•          Discusses issues with team members.

•          Ensures critical events are communicated in a timely manner to the appropriate parties until resolution.

•          Clearly articulates caregiver issue and solution in terms the caregiver understands.

•          Takes direction from leadership and asks questions when needed

 

Critical Thinking

•          Demonstrates knowledge and understanding of the pertinent technical and application environment across CTS.

•          Works in and through challenging situations with both internal and external customers.

•          Competently overcomes resistance and setbacks.

•          May participate in root cause analysis in response to system issues and downtimes, to improve reliability and recovery.

 

Customer Focus

•          Provides helpful hints and location(s) of training materials.  Provides caregiver education as needed

•          Displays strong customer focus skills.

•          Regularly engages key caregivers (rounding, escalation, etc.) and provides representation for IS/Clinical Engineering to the caregiver.

•          Participates in discussions with caregiver to assess needs.

•          Takes accountability for customer satisfaction.

•          Defines solution options and recommendations.

•          May attend daily huddles as the CTS representative, speaking to issues and commitments, then documents and escalates appropriately.

 

Independent Work

•          Provides support in situations where multiple disciplines are involved.

•          Demonstrates long and short-range planning skills and the ability to implement them in day to day operations and projects.

•          Looks for opportunities to actively optimize workflows to increase productivity.

•          Consistently completes personal development and performance goals.

•          Understands concerns of mission, quality, business partners, people and financial results and seeks input on how to achieve outcomes that balance those concerns.

 

Leadership

•          Leads small to medium projects that involve team members.

•          Actively seeks constructive feedback while remaining open and receptive to it.

•          Volunteers for opportunities and actively finds ways to contribute to team goals / team discussion.

•          Offers guidance to other team members on policies, procedures, and documentation for day-to-day work efforts.

•          Seeks out opportunities to aid others facing resistance and setbacks.

•          Exhibits leadership skills in performing on call / requested support / escalation / oversight duties.  

•          Organizes multiple efforts and responds to shifting priorities.

 

Teamwork

•          Works directly with Providence organizations and vendors providing feedback to ensure stable environments.

•          Owns ticket resolution/repair to the satisfaction of the caregiver. 

•          Strives to listen, understand, and support the needs of others in a sensitive manner.

•          Develops effective working relationships.

•          Independently seeks out opportunities to assist other team members in their time of need.

•          Partners to drive team efforts and initiatives.

•          Participates in the assigned “on-call” rotation for 24/7 - 7 days a week support, if applicable.

•          Works collaboratively with others, trusting and accepting ideas that maximize overall efficiency. 

•          Supports other team members with guidance on policies, procedures, and documentation.

 

Time Manageme