Technical Support Supervisor, Texas Behavioral

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
UT Southwestern is seeking a skilled and experienced IT professional for our Supervisor Technical Support – IR Desktop Hospital position within our Client Services team. This Supervisor Technical Support position currently reports directly to the assistant director and works with supervision to plan, organize, and coordinate various functions to support UT Southwestern Medical Center and clinics. This position is onsite daily and is primarily located with the hospital, the hospital is a 24/7/365 work environment. The primary hours are 8 am – 5 pm Monday – Friday, however rotating on call weekend, and inclement weather coverage is required. The candidate must possess a strong and reliable work ethic. This position is responsible for the day-to-day operations, technical support, resources allocation, and assignment of various campus projects. This person should be highly skilled in IT hardware and OS troubleshooting, as well as networking, and imaging issues. You will lead a team of technical staff to provide guidance, performance evaluations, and professional growth.  This position requires someone who is structured and organized in their approach to leadership and possesses a forward-thinking/continuous process improvement mindset. You must be flexible and adaptable to a fast-paced hospital environment.  This position is not hybrid or remote, it is 100% on site. 
 
 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or GED equivalent. 
• Preferred: bachelor's degree in related field of computer science or information technology. 
   

• Experience
  9 years in computer environment including at least six (6) years experience providing technical computer support to customers.
• Preferred ServiceNow experience. 
   

JOB DUTIES

• Performs and supervises routine and complex preventive maintenance, testing, and repair with respect to computer hardware and software problems, networking, audiovisual, and/or telecommunications.
• Provides direct supervision to technical support specialists, computer trainers, and help desk representatives; trains new employees; handles day-to-day and complex questions from direct reports.
• Resolves complex systems or computer related problems, including coordination between users and compone