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Job Details

SUMMARY:

Under the direction of the IT Group Product Director, the Director – IT Product Lead is responsible for the products defined in their product portfolio and group. This role has overall accountability for defining the product(s) and ensuring that the product services are delivered in accordance with business priorities, business goals, and customer requirements to meet or exceed expectations and ensuring service levels are met. The Director – IT Product Lead will collaborate with business resources to consistently evaluate the value being delivered by the products while driving continuous improvement of the products offerings. This role will establish product plans, technical roadmaps, and collaborate with business and IT leaders on the long-term strategies to maintain and enhancement the product(s).

The Director, IT Product Lead is expected to demonstrate general knowledge and capabilities in all areas of the operating model and application lifecycle management. This role will manage a cross-functional team and must have a general understanding of product design, product ownership, continuous delivery, lean practices, agile practices and execution, operations, and development/engineering. This role is accountable for maintaining service costing and resources budgets for their product(s). This role supports highly complex business processes that require cross-team support outside of their immediate product team and will require managing and leveraging resources from architecture, release/change management, infrastructure, network, and other systems in support of their product.

PRIMARY DUTIES AND RESPONSIBILITIES:

Strategy/Planning:

• Plans for future changes to the product(s) to meet customer and business priorities needs

• Works collaboratively with others:  product owners, customer relationship managers and capacity planners to forecast demand 

• Partners with IT and business leaders to define opportunities to identify and prioritize items based on business needs and timetables

• Maintains liaison relationship with business partners and IT partners to provide effective technical solutions

• Drives continuous improvement in all areas impacting product(s) 

• Develops business-focused concepts, including risk, cost-benefit, strategic initiatives, task/defect fix prioritization

• Aligns with IT strategy and architecture teams to understand the long-term product strategy roadmap

• Fosters an environment of Design Thinking 

• Develops and maintains product roadmaps; plans for product end of life or retirement

• Works with RM and product owners to ensure that products are reflected in business plans

• Interfaces with customers regarding product offerings, costs, value propositions, and on boarding processes

• In conjunction with product owners develops customer communications strategy that facilitates and promotes awareness of significant events for the product(s)

• Benchmark and manage the IT metrics established for the product team

Product Definition/Risk Mgmt.

• Plans for future changes to the service to meet customer needs

• Works with the business product owner to prioritize continuous improvement, pay down of technical debt, and manage defect resolution 

• Develops business-focused concepts including: risk management, cost-benefit, strategic initiatives, innovative solutions, and success measurements 

• Oversees the development of metrics that are aligned to and support the established business Key Performance Indicators (KPIs) for product  

• Oversees the development of and negotiates service-level agreements (SLAs) and Operational Level Agreements (OLAs) in support of their products

• Assesses and evaluates risk as part of the life cycle analysis of the product; communicates risk to appropriate IT and business leadership providing clarity into the situation and recommends and directs risk mitigation options/plans

• Defines and directs interaction with governance, audit, and quality teams

• Removes technical and functional roadblocks of the product team, including coordination with other product teams, Cent