Retail Auto Relationship Manager - Charlotte

About this role:

Wells Fargo is seeking a Retail Auto Relationship Manager to cultivate and maintain relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory.  

This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory support corporate objectives.

In this role, you will:

• Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
• Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
• Establish and maintain dealer relationships
• Terminate non-performing dealers
• Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
• Establish and maintain relationships with all levels of internal and external customers, and interface with all levels of management, both internal and external partners
• Uphold, support, foster and engage in Wells Fargo Vision and Values
• Be able to assess a dealer’s needs and provide solutions to help them succeed financially
• Train and educate dealers around Wells Fargo products and services
• Maintain accurate dealer contact information
• Responsible for partnering with other LOB within Wells Fargo 
• Complete annual dealer needs assessment

Required Qualifications, US:

• 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong prospecting, sales, negotiation, and influence skills
• Experience establishing and maintaining dealer relationships
• Ability to interact effectively and confidently with senior management
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
• Ability to negotiate, influence, and collaborate to build successful relationships
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to interact with all levels of an organization
• Previous experience with CRM tools such as Salesforce
• Build and maintain relationships with medium to large, complex and high producing auto dealer accounts
• Auto finance experience

Job Expectations:

• Ability to travel and have residency in assigned territory
• Ability to travel up to 75% of the time
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Flexibility to address incidents as needed 24 hours a day

Posting Locations:

• 100% remote work only available in the following locations: Charlotte, NC region.
• Candidate will need to reside in market of support and is required to be in the field.

Sales Territory: Charlotte, NC

Successful candidate must reside in, or, be located within close proximity to assigned sales territory.

Posting End Date: 

15 Apr 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

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