SHIFT LEAD

Join Buckelew and you will play a pivotal role in making a meaningful impact on the lives of individuals facing mental health and substance use challenges. 

Buckelew Programs is the largest provider of behavioral healthcare services in the North Bay for those who would otherwise not have access. Our mission is to promote recovery, resilience and hope by providing behavioral health and support services that enhance quality of life.

We are hiring a Shift Lead to join the Buckelew Suicide Prevention program. In this role, you will be responsible for oversight, consultation, guidance, debriefing, documentation, and leadership of your assigned shift. As the Shift Lead you will conduct follow-up contacts for crisis calls and provide support to crisis hotline counselors during crisis contacts that may require connection to higher levels of care, such as mobile crisis and/or law enforcement. This a 32 hours/week schedule, working  7 am - 3 pm, Sunday, Monday, Tuesday and Wednesday. This position offers the opportunity to work partially from home.  
 

WHAT YOU WILL DO:

• Complete assigned documentation of shift, including End of Shift Report, requests for debriefings, and requests for follow-up from the shift
• Report concerns via email, reports, and in-person to Point-of-Contact, supervisor, and leadership team for the program regarding performance of staff members on assigned shift and operations of assigned shift
• Other duties as assigned by supervisor
• Assist in the orienting, training, and oversight of staff, and volunteer staff (where applicable) for assigned shift. Provide oversight, consultation, guidance, debriefing, documentation, and leadership for assigned shift.
• Provide direct feedback to staff and volunteers on assigned shift regarding interventions, interactions, and expectations for engaging callers
• Provide guidance and leadership for staff and volunteers during crisis calls, including supporting warm handoffs and transfers to crisis services
• Support staff and volunteers in communication with Point of Contact (POC), supervisors/Team Leaders, and Program Leadership as needed
• Debrief with staff and volunteers at the end of the assigned shift to provide support, provide feedback (positive and constructive), and support ongoing training and guidance
• Reinforce training expectations and standards of staff and volunteers on assigned shift
• Ensure call/contact rotation is being adhered to by all staff and volunteers on assigned shift
• Assist in implementation of services to meet the highest standards of care while adhering to documentation requirements, maximizing the use of evidence based and best practice treatment models and/or industry standard practices. Ensure that services are designed and delivered in a manner that facilitates progress toward identifiable client goals while maintaining a reasonable degree of client satisfaction.
• Ensure that all legal, regulatory, and contractual requirements applicable to the program are adhered to and/or delivered, including compliance with program certifications (e.g., CARF, American Association of Suicidology, CCL, etc.).
• Ensure program and staff compliance with all relevant health and safety policies, procedures and regulations.
• Conduct and document follow-up calls/contacts for crisis calls/contacts requiring follow-up
• Ensure KPIs for program are being met during assigned shift with regards to call/contact response, timeliness of call/contact engagement, and appropriate interventions and outcomes
• Oversee, assist, monitor and provide direction to staff in the planning, development, and implemen