Senior Lead Academic Advisor (CSU Employees Only)

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

This role assists the Director of College Advising (DCA) in coordinating advising activities and holistic student services within the college, providing essential support to the college advisement team. It involves performing highly complex professional Student Services work, including analyzing and resolving individual, group, and organizational challenges, developing and recommending courses of action, and implementing effective solutions. The incumbent takes a leadership role in managing the most complex student cases identified by the DCA, Associate Deans, or Department Chairs. This includes advising disqualified students on conditions for readmission, supporting students on academic notice, and assisting returning students.

• Provides comprehensive academic advisement for all students assigned to the college.
• Serves as the primary liaison with the Hub for International and Exploratory students who transition from the Hub to the college.
• Contributes to the design and development of the college’s academic advisement policies and procedures.
• Assists the DCA with the coordination and planning of first year advisement for incoming first-time freshman and first-time transfers.
• Assists the DCA with overseeing the advisement process throughout the advisement cycle, including training of academic advising staff, ensuring accuracy and efficiency of advisement services and making recommendations for appropriate changes or needs to programming.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/r3vbxufce4kpgxtef7txgm7uyetksmv4 

Qualifications

• Equivalent to graduation from a four-year college or university in a related field. Upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related, is preferred.
• Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
• A Master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience.                                                             

Knowledge, Skills, & Abilities

• Expert knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. Working knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; and of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.
• Ability to: carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas.
• Ability to: plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data; and draw valid conclusions and project consequences of various alternative courses of action.
• Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effectiv