Manager, Lifecycle: Offboarding

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• Identify and provide guidance, coaching, and development opportunities to direct reports as role models and inspirational leaders.
• Cultivate a positive and caring team culture across international borders in a remote and async environment, where team members are encouraged to achieve and aspire for excellence and innovation.
• Take full ownership of the recruitment, training, skills enhancement, mentoring, and supervision of the regional team, demonstrating unwavering commitment to fostering their professional growth.
• Support and guide individual performance management and hold team members accountable for their bi-annual performance evaluations, aligning individual and collective performance to consistently achieve business objectives within a high-performance organizational culture.
• Foster proactive and efficient collaboration across multiple domains, including but not limited to Operations, Product, Engineering, and Customer Success, and with Lifecycle team internal stakeholders to effectively execute and enhance existing integrations, processes, workflows, iteration and standard operating procedures (SOPs) in alignment with Remote’s business objectives.
• Evaluate operational capabilities and provide strategic recommendations for enhancing systems and associated processes based on HR best practices and contemporary requirements in a fast-paced tech climate.
• Identify and diagnose pressing business challenges within the domain and, uncover insights to enhance decision-making and align organizational short and long-term strategy to business needs/decisions.
• Oversee the efficient, compliant and customer-service-based execution of offboarding services, with a strong focus on daily adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Handle and resolve escalated issues, conducting comprehensive post-incident analyses with meticulous attention to detail, and employing analytical insights to identify and operationalize areas for improvement that facilitate both individual and business growth and advancement.

What you bring

• A minimum of 7+ years progressive experience in Human Resources, Operations and/or Employee Relations roles with a minimum of 3 years experience as a People Manager.
• Preferred qualifications include tertiary degrees in HR, labour relations, or employment law; A strong requirement for this role is advanced expertise encompassing various HR aspects, such as business partnering, employee relations, performance management, and a thorough understanding of local employment laws.
• Demonstrated experience and knowledge of global HR practices, employment laws, and regulations working across multiple countries, with significant exposure to complex involuntary employee exits.
• Proven success in leadership awareness, team engagement, and goal delivery through effective communication, influencing, and relationship-building skills across a culturally diverse and distributed team.
• Excellent interpersonal skills that transcend potential cultural and language barriers, with strong emotional intelligence, and the ability to build trust and rapport, and influence senior leaders, members of management, clients and employees at all levels within the company.
• Excellent verbal, analytical and written communication skills, with the ability to articulate complex ideas in a clear and concise manner.