Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Senior Director of Business Continuity Management is responsible for leading the enterprise-wide resilience strategy to ensure the organization can withstand, respond to, and recover from business disruptions. This executive role provides strategic direction, governance, and oversight of the Business Continuity, Disaster Recovery, Crisis Management, and Operational Resilience programs.
 
The Senior Director partners closely with executive leadership, business unit heads, Technology, Security, Legal, Compliance, and Risk to embed resilience into core business operations. This role ensures regulatory compliance, strengthens operational readiness, and protects the organization’s financial stability, reputation, and customer commitments.

Key Responsibilities:
 

Enterprise Strategy & Leadership

• Develop and execute a comprehensive enterprise-wide Business Continuity and Operational Resilience strategy aligned with corporate objectives and risk appetite.
• Establish governance structures, policies, and standards for continuity and recovery programs.
• Serve as the executive sponsor for enterprise resilience initiatives.
• Provide regular updates to executive leadership and Board committees.
   

Program Oversight & Governance

• Oversee Business Impact Analyses (BIA), risk assessments, and continuity planning across all business units.
• Ensure clearly defined Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), and Minimum Business Continuity Objectives (MBCOs).
• Maintain centralized oversight of Business Continuity Plans (BCPs), Disaster Recovery (DR) plans, and Crisis Management protocols.
• Drive integration between BCM, IT Disaster Recovery, Cybersecurity, Third-Party Risk, and Enterprise Risk Management (ERM).
   

Crisis Management & Incident Leadership

• Lead enterprise crisis management framework and executive response structure.
• Serve as senior advisor to executive leadership during major incidents.
• Oversee crisis simulations, tabletop exercises, and enterprise-wide testing programs.
• Ensure post-incident reviews are conducted and corrective actions implemented.
   

Regulatory & Compliance Leadership

• Ensure program compliance with applicable regulatory and industry standards (e.g., ISO 22301, FFIEC, OCC, SOC, etc.).
• Act as primary point of contact for regulators and auditors regarding business continuity.
• Oversee audit responses and remediation activities.
   

Third-Party & Operational Resilience

• Integrate business continuity requirements into vendor risk management processes.
• Ensure critical third parties meet continuity and recovery expectations.
• Strengthen supply chain resilience strategies.
   

Culture, Training & Awareness

• Promote a culture of resilience across the organization.
• Develop executive and employee training programs on crisis management and continuity preparedness.
• Coach senior leaders on continuity ownership within their business units.
   

Metrics & Continuous Improvement

• Establish KPIs and KRIs to measure program effectiveness and resilience maturity.
• Conduct maturity assessments and benchmark against industry best practices.
• Drive continuous improvement initiatives based on emerging risks and lessons learned.

 
 

Qualifications:

 

Education

• Bachelor’s degree in Business Administration, Risk Management, Information Systems, or related field.

 

Experience

• 12+ years of experience in Business Continuity, Disaster Recovery, Enterprise Risk, or Operational Resilience.
• 7+ years in progressive leadership roles with enterprise-wide responsibility.
• Demonstrated experience interacting wit