Customer Service Representative - National Accounts

POSITION SUMMARY: With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner.

PRINCIPAL RESPONSIBILITIES:

• Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect.
• Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries.
• Inputs standard customer requests into Company systems.
• Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.
• Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
• Enters service and route data into computer for billing and route scheduling purposes.
• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• An Associate’s or Bachelor’s degree.
• Knowledge of the waste management industry.
• Experience using bilingual skills in a business environment.

MINIMUM REQUIREMENTS:

• High School diploma or G.E.D.
• Minimum of 1 year of experience in a call center or other customer service related environment.
• Experience working in a team environment.

Candidates must be open for any shift between the hours of operation; 6am to 6pm Central Time M-F and 8-12 on Sat (expected to do at least 2 Saturdays in a quarter). Pay Range: $16.40 - 24.60 USD Hourly

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-da