Vice President Residential Treatment Services

Job Summary

The Vice President of Residential Treatment Services is a dynamic, mission-driven leader responsible for the overall strategic, operational, and financial management of the organization’s residential treatment services – currently serving 220+ beds across 4 residential treatment campuses in New York State (i.e., Rochester, Chili, Auburn, and Bath); reporting to the Chief Operating Officer.

Success in this role requires a leader who models emotional intelligence and leads with resilience, sound judgement, and a commitment to principled decision-making in support of long-term organizational health and client outcomes. This leader maintains a strong, visible presence across residential treatment campuses to build relationships, support teams, and ensure alignment between strategic goals and direct service implementation.

Essential Job functions

• Strategic Leadership: Develop and execute short- and long-term strategies for residential treatment services that align with Hillside’s vision, mission and values.
• Disciplined Execution: Foster a culture of operational discipline, ensuring the consistent execution of tactics and adherence to standardized business processes and practices to drive continuous improvement, quality, efficiency and measurable outcomes.
• Operational Oversight: Ensure high-quality, family-driven, youth-guided, culturally aware, and trauma informed services across multiple residential treatment campuses; implement systems and processes that support operational excellence and client-centered care.
• Staff leadership and Development: Build, mentor, and lead high-performing diverse management teams. Invest in professional development for management teams and empower accountability at all levels.
• Financial Management: Manage program budgets with full P&L accountability. In collaboration with Finance, develop sustainable annual budget; monitor financial performance and optimize resource utilization. Ensure current/future financial and operational success through prudent fiscal management and decision-making, timely actions and thorough risk analysis.
• Regulatory Compliance: Maintain full compliance with all local, state (including and not limited to OCFS, OMH, OPWDD, DOH, and etc.), federal, and/or otherwise regulatory requirements & standards; lead audit preparation and continuous improvement efforts in collaboration with support departments.
• Emotional Intelligence and Organizational Fortitude: Exhibit emotional maturity and strategic foresight to lead through complex situations, balancing empathy with the decisions needed to prioritize long-term organizational health and client outcomes.
• Interdepartmental Collaboration: Effectively collaborate across a highly matrixed organizational structure to maximize shared resources, alignment, and innovation.
• Program Quality and Innovation: Promote and support a culture of continuous improvement, evidence-based practices, and service excellence across residential treatment services.
• Stakeholder Engagement: Develop strong, trusted relationships with staff, funders, oversight agencies, families, and community partners. Further Hillside’s identity as a thought partner in the child-serving sector.
• Crisis Management: Provide steady, decisive leadership during critical incidents to ensure safety, compliance, and business continuity.
• Growth & Demand Management: Implement program lifecycle process for residential treatment services; continuously assessing public health trends (i.e., referral patterns, service catchment, etc.) to remain nimble and responsive to community needs.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

LEADERSHIP DUTIES

• Leadership: Communicates, supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
• Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.
• Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement