Remittance Center Research Specialist

GEICO is seeking a Remittance Center Research Specialist that delivers assigned work on time and with accuracy and quality. Responsibilities would also include:

• Bill Payer - Handle Bill Payer receipt processing accurately,
  This includes:
  • Research exception items and post funds to policy via BEAM same day
  • Research kick-out and apply funds to policy via BEAM same day
  • Update MOAT spreadsheet and conduct further handling as instructed by MOAT
  • Initiate Commercial, National Indemnity (NICO), and Baxter Credit Union refunds via Workday Supplier Invoice
  • Prepare Bill Payer balancing, including research and resolution of any out-of-balances.  Send balancing reports to Treasury management, Cashiers, and Controllers.
  • Send request for Boat to apply payments by 10 AM same day
  • Send Boat wire request to Remittance Center manager by 12 PM same day
  • E-mail claims items on Bill Payer exception report to Plaza Cashiers
  • Return Bill Payer items that could not be found via JP Morgan Chase portal within 5 business days
  • Upload Bill Payer Chase returns in Workday drive folder
  • Update the Bill Payer log daily and notify Remittance Center supervisor and/or manager when items need to be escalated
  • Research “can’t finds” for other team members daily.
  • Upload bill payer “incorrect policy number” items to “Incorrect Bill Payer Policy Number” Drop File daily by 2 PM for customers to be contacted to correct their bill payer policy number information on their bank’s site
• Remittance Center Daily Balancing
  • Complete the RC daily balancing completely, accurately, and timely, including resolving any out-of-balances and sending to Remittance Center Manager for review.
  • Complete Plaza Deluxe RDC scanner balancing daily completely, accurately, and timely, including resolving any out-of-balances and sending to Remittance Center Manager for review.
  • Complete the Remittance Center daily transmission spreadsheet which consists of total counts and dollar amounts of payments processed each day.
  • Complete the Remittance Center daily deposit spreadsheet which lists the counts and amounts for all check payments processed by region each day.

• Process Bank Adjustments requests from Wells Fargo and Case Tracking Encoding Errors completely, accurately, and timely.  
  • Process bank adjustment requests from Wells Fargo
    • Retrieve bank adjustment letters and requests to correct deposits (re-deposit items and duplicate deposit corrections) from Wells Fargo site.
    • Fix incorrect amount in BEAM and add a note in Edge the same day as received.
    • Communicate to Deluxe keying errors and request that failed deposited items are redeposited
  • Process Centralized Financial Services SharePoint requests for encoding error corrections. 
    • Process the above on same day as received.
    • Fix incorrect amount on policy and add a note in Edge.
    • Send Case Tracking Encoding Errors to Cashiers once Remittance Center processing is complete.

• Paper Payment Processing - Ensure payments received are processed and posted to customers’ accounts by 3 PM the same day.
  • Perform research to determine and notate the correct policy number on the paper payment
  • Completely and accurately input individual monies in Batch Summary spreadsheet
  • Open mail, perform hashing/indexing, and release for processing.
  • Scanned batched checks using Deluxe Desk top Scanners

• Deluxe Payment Exception and Correspondence Processing
  • Accurately review, index, and accept/reject CDM items daily by 3 PM
  • Escalate “can’t find” CDM items to Centralized Financial Services for research daily.
  • Accurately review and save Correspondence Queue items daily in folder for supervisor to email out.

• Research Requests and Miscellaneous
  • Handle requests from regional offices to provide check and money order copies using the Deluxe Image Archive system.
  • Process Centralized Financial Services Payment SharePoint Referral requests within 48 hours of submission.
  • Complete and respond to research requests from Cashiers, Centralized Financial Services, Controllers, and the Regions within 48 hours of initial request.
  • Complete Miscellaneous Duties as assigned

BoatUS Remittance Tasks

• Sort Incoming mail Seaworthy and Membership.
• BoatUS Remittance Scanning - Accurate, complete, and timely data entry using remittance equipment (includes input and matching). 
• Review WebCheck exceptions, escalate as necessary, and complete handling and post payments within the same business day
• Research and apply BoatUS miscellaneous checks received, includi