Moncrief Heating & Air - Home Services Dispatcher

Compensation Details:

$18.00-$25.00 Per Hour

Job Description:

Who we are

Moncrief is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years.  You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.

What You’ll Do:

• Provide unmatched customer service
• Effectively dispatch the service team to reduce travel and down time
• Work with the service manager and supervisors to ensure the appropriate technician is dispatched
• Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers
• Learn all services and product offerings to effectively communicate with our customer base
• Coordinate with the procurement team to ensure parts are available to the service team for prompt repair
• Respond to customer inquiries by email or telephone providing an unequaled first impression
• Answer inbound phone calls and manage the service team’s scheduling.

What You Need To Succeed

• ServiceTitan experience preferred
• Clear, confident, & effective communicator over the phone (with customers) and in person (with team)
• Strategic thinker who possesses the ability to anticipate problems and find solutions
• Strong organization skills with attention to detail
• Good time-management, possessing the ability to balance priorities
• Self-starter and able to work successfully without supervision
• Competitive, ambitious and results oriented, energized by achieving and exceeding goals
• Dispatch experience highly preferred, not required.
• Two years of customer service and/or field service logistics experience minimum (required)
• Strong Computer skills – MS Office, database management, etc.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable plans and policies.

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About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the