Specialty Pharmacy Technician (Retail Pharmacy)

Description

Cameron Memorial Community Hospital is a 25-bed, independent, not-for-profit facility that proudly serves Angola and Steuben County. We’ve been a cornerstone of this community and the surrounding area in northeast Indiana dating back to 1926. Over the years, we’ve helped generation after generation of area residents enjoy better health and live comfortably. Today, Cameron Hospital has grown into something more than a simple community hospital. Filled with advanced equipment and skilled specialists, Cameron is a modern, high-tech facility that provides advanced diagnostics, a variety of specialties and cutting-edge treatment options that are combined with highly personalized and compassionate care.

DEPARTMENT: Pharmacy

JOB TITLE: Pharmacy Technician

SHIFT: 80 hours Bi-weekly, Full-time

QUALIFICATIONS

• High school diploma or equivalent
• Indiana pharmacy technician license 
• National pharmacy technician certification (PTCB), preferred
• Specialty pharmacy experience, preferred
• 2+ years with retail pharmacy technician related experience, preferred
• 340B understanding and experience, preferred

JOB SUMMARY

The Specialty Pharmacy Technician is responsible for performing tasks related to the management of specialty prescriptions for patients served by the Retail Pharmacy. Responsibilities include serving as a liaison between the pharmacy benefit manager and the pharmacy staff, to ensure effective communication regarding all things related to billing to patient, data entry, fulfillment, procurement, and shipment of the medication. 

ESSENTIAL JOB FUNCTIONS AND PERFORMANCE STANDARDS

• Provide customer service through the Specialty Pharmacy Call Center. Triage patient calls to appropriate party. 
• Provide monthly adherence phone calls to patients. 
• Function as primary third-party billing resource for Outpatient pharmacy staff. 
• Troubleshoot and resolve billing rejections and subsequently rebill claims to appropriate carrier for all commercial, federal, and state insurance plans. 
• Identify patients who may qualify for patient medication assistance programs or copay assistance. 
• Contact payers for lost medication overrides, replacement, and vacation override approvals. 
• Assist with prescription audits. 
• Assist in the development, implementation, and evaluation of third-party billing policies and procedures. Educate pharmacy staff about third-party billing policies and procedures as needed. 
• Maintain professional working relationships at all times, with the pharmacy personnel, physicians, nurses, and other medical personnel.
• Understand that the requirements of working in a pharmacy are varied and may change as demands on the department change.
• Be available to the customer/patients at all times.
• Maintain friendly and helpful attitude at all times when dealing with customers.
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
• Organizes medications for pharmacist to dispense by profiling prescriptions, preparing labels and calculating quantities
• Ensures medication availability by delivering medications to patients and ordering when needed
• Contributes to team effort by accomplishing related results as needed
• Works with pharmacy team to ensure best practices are being followed with regards to 340B
• Other duties as assigned

Requirements

Education

• High School Diploma or GED

License/Certifications

• Indiana pharmacy technician license

Experience

• 2+ years with retail or specialty pharmacy technician related experience