Lead Front Desk Receptionist

Work Onsite at a Global Leader in Innovation and Technology!

Blackstone Consulting, Inc. is seeking customer service-driven individuals with strong people skills, organization, and attention to detail. The ideal candidate takes pride in their work, holds themselves to high standards, and can thrive in a fast-paced, professional environment.

Key Qualifications:

• 1–3 years of related experience

• Excellent written, technical, and verbal communication skills

• Familiarity with OS X office systems (Calendar, Mail) a plus

• Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities

• Professional composure at all times

• Strong customer service skills

• Ability to give and receive constructive feedback

• Ability to build positive relationships and influence others

• Conflict resolution skills and sound judgment on when to escalate issues

• Flexibility with last-minute schedule changes

• Clean driving record (subject to DMV and background check)

• Reliable transportation

Lead Reception Role:
The Lead Receptionist supports the Reception Supervisor and front desk team, ensuring consistent, high-quality guest service and smooth daily operations. This role acts as a point of contact in the supervisor’s absence, provides guidance to peers, and helps maintain operational efficiency.

Key Responsibilities:

• Support the Reception Supervisor with daily operations and guest service coordination

• Maintain consistent service standards and professional communication

• Assist with onboarding, training, and mentoring reception staff

• Manage scheduling, coverage, and administrative tasks for the reception area

• Maintain information flow between reception, facilities, and other departments

• Enhance overall efficiency and guest experience

• Make sound decisions and handle tasks independently

• Provide direction and support to peers as needed

Additional Responsibilities:

• Schedule and take notes for BCI group and team meetings

• Assist with AP Tours and Monthly Newsletter collaboration

• Check in with new hires and support their transition

• Provide witness support during employee counseling sessions

• Participate in orientation, onboarding, and initial phone screens

• Manage Conference Room Scheduler (CRS) Quip document and project tracking

• Develop and present monthly slideshow presentations on policies and procedures

• Assist as a classroom trainer for new and existing team members

• Coordinate logistics for team events and meetings

• Provide support in the executive Reception area

• Drive Apple EV mobility carts to assist with guest transportation

In the Supervisor’s Absence:

• Serve as point of contact for employees and clients

• Send daily team announcements

• Counsel employees and administer constructive coaching

• Audit ADP time punches daily/weekly

• Conduct orientation and onboarding for new hires

Other Duties:

• Perform additional tasks as assigned by the Supervisor or Manager

Education & Experience:

• Associate’s degree preferred, not required

• Customer service experience: 1+ year preferred

Job Type: Full-time
Schedule: Monday to Friday, 8-hour day shift, no weekends

Benefits:

• Dental, health, vision, and life insurance

Work Location: In-person

#IND

Qualifications

Work Onsite at a Global Leader in Innovation and Technology!

Blackstone Consulting, Inc. is seeking customer service-driven individuals with strong people skills, organization, and attention to detail. The ideal candidate takes pride in their work, holds themselves to high standards, and can thrive in a fast-paced, professional environment.

Key Qualifications:

• 1–3 years of related experience

• Excellent written, technical, and verbal communication skills

• Familiarity with OS X office systems (Calendar, Mail) a plus

• Ability to prioritize tasks, mee