Claims Representative - Accelerated Training Program

Understanding. Engaging. Energetic.

 

At Plymouth Rock Assurance, our Claims team represents these traits, serving as the first point of contact for our policyholders who have experienced an automobile incident.

As a Claims Representative in our Accelerated Training Program, you will become part of a fast-paced, rewarding, and diverse team that appreciates the importance of a healthy work/life balance. We are looking for high potential individuals to join our fast-track claims unit where you will be exposed to an in-depth training program and given the tools to succeed in this rewarding career path. Many of our Claims Representatives have benefited from internal growth opportunities and have secured more senior claims or supervisor level roles within our company.

No prior insurance experience is needed to be considered for this role.  Apply now and start your career at Plymouth Rock!

 

Responsibilities:

• Have a customer-centric mindset: Conveying a calm, caring attitude, you will provide best-in-class service to customers while processing new claims.
• Be a collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed.
• Be Energetic: In our fast-paced environment, you will handle customers’ needs—quickly, effectively and in a friendly, caring manner.
• Act as a problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues.
• Utilize clear communication: You’ll provide policyholders with the information they need by clearly setting expectations and outlining next steps.
• Be Accessible: Being available for customers via email, text, or phone to walk them through step-by-step the auto claim process and explain existing coverage.

 

Qualifications:

• A history of working customer service facing roles, hospitality or retail, with previous call center experience is a plus.
• Excellent organizational and time management skills.
• An Associates or Bachelor’s degree preferred.
• Willingness to continue learning about products, procedures and technical systems as you grow in this role.

 

Perks and Benefits:

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement 
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

 

About the Company:

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

 

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