CUSTOMER OPS SYSTEMS SPECIALIST - AI

<p><span dir="ltr"></span>Welcome to this recruitment process with Vueling!</p><p>Applying is your first step to having the opportunity to join the <strong>first Top Employer airline in Europe.</strong> We hope the information you find here encourages you to apply so we can get to know you and stay connected. </p><p>Let's start by getting to know us better!</p><p><strong>At Vueling, we love things to happen. </strong>We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.</p><p>Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.</p><p><strong>We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.</strong><br/><br/></p><p> <strong>Job Purpose</strong></p><p>Are you passionate about <strong>harnessing AI</strong> to transform <strong>customer service channels</strong> and <strong>internal processes</strong>? We are looking for an <strong>AI Expert</strong> with a strong focus on <strong>applying artificial intelligence</strong> to enhance <strong>customer interactions</strong>, <strong>optimize internal operations</strong>, and drive <strong>innovation</strong> across the organization.</p><p><strong>Main Accountabilities</strong><br/></p><ul> <li>Serve as the primary liaison between Customer Operations and IT product owners, translating business requirements into actionable technical backlogs, and defining clear project scopes, success metrics, and expected outcomes for all system-related initiatives</li> </ul><p><strong>Main Responsibilities - Tasks</strong></p><ul> <li> <strong>Identify and implement AI solutions</strong> to improve <strong>customer service channels</strong> (chatbots, virtual assistants, automated responses) and <strong>internal processes</strong> (workflows, decision automation, and operational efficiency).</li> <li> <strong>Analyze and interpret AI-driven insights</strong>, providing <strong>actionable recommendations</strong> to improve service quality and internal efficiency.</li> <li>Support <strong>data extraction and automation</strong> through <strong>AI tools</strong>, with a focus on using <strong>intelligent automation</strong> rather than traditional SQL-based methods.</li> </ul><p><strong>Education</strong><strong></strong><br/></p><ul> <li>Bachelor’s degree in Information Systems, Engineering, or a related field<strong><br/></strong> </li> </ul><p><strong>Experience</strong> </p><ul> <li> <strong>Min 1 years</strong> of experience in <strong>AI applications</strong> for <strong>customer service channels</strong> and <strong>internal process optimization</strong>.</li> <li>Deep understanding of how to <strong>leverage AI technologies</strong> to enhance <strong>customer experiences</strong> and improve <strong>operational workflows</strong>.</li> <li>Experience in <strong>data extraction and automation</strong> through <strong>AI tools</strong>, without relying on SQL (min 1 year).</li> <li>Strong analytical skills to <strong>interpret AI outputs</strong> and provide <strong>data-driven insights</strong> for continuous improvement.</li> </ul><p><strong>Competencies</strong> </p><ul> <li>Strong understanding of AI-driven automation, and self-service platforms, ensuring smooth integration and enhancement of customer service technology solutions.</li> <li>Expertise in agile methodologies (Scrum, Kanban), with a clear grasp of product lifecycle management, enabling efficient sprint planning and continuous product improvement.</li> <li>Ability to translate strategic business objectives and customer-centric goals into actionable technology requirements, aligning system functionalities with operational and business needs.</li> <li>Expertise in business intelligence (BI) and data analytics, including performance tracking, gap analysis, and dashboard creation.</li> </ul><p><strong>Languages</strong> </p><p>English – C1 (Advanced proficiency).<br/>Spanish – C1 (Advanced proficiency).<br/><br/><strong>Location</strong></p><p>Viladecans, Barcelona.<br/></p><p><strong>Level 5</strong></p><h2>Vueling is the first Top Employer airline in Europe</h2><p><strong>Vueling </strong>is the first European airline and the first low-cost airline in the world to obtain this certification, based on Vueling's results in the Top Employers Institute's HR Best Practices Survey, and covers six areas of human resources across 20 different topics.</p><p><strong>🟡 #FlyToYourFullPotential</strong><br/></p><p>Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and bene