Access Service Representative-Patient Access Services-Rehab-Sharp Memorial Hospital-Per Diem-Day Shift

Hours:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$26.950 - $32.340 - $37.730

 

This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement.

What You Will Do
Coordinates the continuity of services required during the patients episode of care in Outpatient Rehabilitation. Maintains the standard of flow process in the department to ensure timely and exceptional care is provided to the patient. Masters all aspects of Rehabilitation to include regulatory compliance, as well, as compliance with admission and billing requirements to ensure clean bill drops.

Preferred Qualifications

• H.S. Diploma or Equivalent
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -PREFERRED

Essential Functions

• Customer service
  Use AIDET, key words at key times, On-stage Behavior and support 5-star results on patient satisfaction.
  Communicates effectively both orally and in writing sufficient to perform the essential job functions. Use of tact and empathy in working with customers under stressful situations and with frequent interruptions.
  Adapt and protect patient privacy as needed (i.e. lowering voice, using face sheets vs. verbal interviews).
  Demonstrates a positive, caring attitude to all customers by providing prompt, courteous and competent assistance in both personal and telephone interactions.
  Demonstrates a positive and constructive attitude at all times.
  Answers phone calls using excellent customer services skills, directing callers, timely and efficiently.
  Practice and observe The Sharp Behavior and Standards.
• Finance and billing
  Reviews patient financial responsibility upon admission (HMO or Rehab Financial form).
  Receive and process, co-pays, print and files receipt, and update Centricity visit comments. Secure all funds and receipts in accordance with department standard.
  Reconciles all co-pay batched before end of day and submission to cashier.
• Other duties
  Provide cross coverage for other programs and services within the rehab center as needed.
  All other related duties as assigned.
• Patient registration
  Accurately completes all functions, at point of registration.
  Verify accurate demographic and visit data ensuring no duplicate registrations.
  Complete accurate insurance selection and follow-up questions.
  Uses Onbase FOS & Workflow and Centricity when creating pre-admits.
  Dissemination of admission forms – Address Attestation, Attendance Policy, Financial Agreements, HMO Agreements, Tricare,
  Medicare Secondary Payers, and Self Pay obtaining required signatures.
  Complete chart prep in an organized manner ensuring mandatory forms are labeled and ready for the admitting process.
  Mails out patient information with forms prior to scheduled appointment.
  Ensures that necessary reports are faxed to physicians and Plan of Care and Re-certifications are endorsed.
  Prepares all documentation to be forwarded to Medical Records Department after discharge.
• Patient safety
  Authenticate and/or enroll patient at workstations where Patient Secure palm scanner is available. Follow established guidelines such as scripting and picture identification for enrollment and authentication.
  In absence of Patient Secure workstation, use at least two patient identifiers to confirm patient identity.
  Demographic collection are verified and accurate in Centricity.
  Secure patient signature on address attestation.
  Obtain complete and signed patient’s Medical History form.
  If service is accident related, update appropriate visit fields indicating known details.
• Scheduling
  Scheduling appointment from initial evaluation to the end of care. This may consists of varying scenarios based on the patient’s referral for services. Employee must understand the bases of scheduling and ensures compliance with various insurance regulations.
  Single disciplinary.
  Cross disciplinary (multi therapies).
  Cross Program.
  Cross Therapist licensure.
  Coordination of Transportation Services.
  Ensure prescriptions and authorization, if necessary, is available pri