Sales Support Specialist

Wayne Fueling Systems, a global leader in fuel dispensing, payment processing and point of sale technology, is seeking a Sales Support Specialist. The Sales Support Specialist is responsible for performing a wide range of sales support functions with some complexity, including guiding customers through order needs and validating that product numbers, discounts and prices are accurate. They update customer records and communicate details of orders, inquiries and deliveries to representatives and sales managers. They also keep sales team members informed of any problems or issues that customers might raise during an email or sales call, such as late deliveries or quality defects. This position will aid in supporting, identifying, developing, and communicating sales account needs for the department, and supports company plans for growth through various channels in the retail fuel industry. This position reports to the Manager of Sales Support.

 

 

What You’ll Do

• Responsible for providing initial response and subsequent follow-ups to the customer’s emails and phone calls
• Primary support for customers placing orders and requesting changes through Wayne processes
• Work closely with Sales Managers and Customers with quotations, price exceptions, delivery methods, graphic requests, and quote conversions.
• Guiding customers through product choices based on site requirements
• Responsible for implementing, tracking and documenting customer claim requests for missing, damaged or incorrectly shipped items
• Develop a thorough understanding of systemic ordering tools and product literature location and dissemination for order entry and customer response activities
• Assist the sales team with minimal reporting requests to identify trends and volumes within various regions or channels
• General communication with Sales managers for outstanding items requiring their attention or assistance
• Communicate order details to Sales managers and customers from acknowledgement to delivery
• Cross collaborates with other departments to meet or exceed customer expectations

 

What You’ll Bring

• A bachelor’s degree or equivalent business experience in account/order management or customer-facing role is required.
• Excellent Administrative, clerical and record keeping skills required.
• Understanding of import/export compliance, BMS, ISO & EHS regulatory processes.
• 5 plus years experience in customer service, sales and/or program management experience required.
• Self-motivated and with a strong aptitude for problem-solving
• Ability to effectively manage changing and conflicting priorities and resolve appropriately.
• Effective interpersonal verbal and written communication skills; ability to relay information between accounts and sales management effectively and accurately.
• Well organized and flexible with an ability to interact under pressure with professionalism and confidence.
• Intermediate to advanced user of MS Office application, VOIP, ERP & CRM preferred.
• Bilingual is a plus.

#LI-GP1

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology