Customer Success Manager

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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Why work for Dawn Foods?

 

PEOPLE.  PRODUCTS. CUSTOMERS.

  

Why should you apply? We invest in you!

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce.

 

Job Purpose and Overview

The Customer Success Manager will lead the Customer Service and Distribution Specialists team in Romulus MI, providing support and service excellence to all customers internal and external. They will manage the daily operations of these teams while meeting all standards of excellence on KPI’s, SOP Compliance all while maintaining Best in Class service.  

 

Hybrid: Candidate must be local to the Romulus, MI Distribution Center to be considered for this role. The Customer Success Manager is expected to work on-site at the Romulus distribution center for a minimum of 3 days per week and have the flexibility to travel up to 25%.

 

What will you do as a Customer Success Manager at Dawn Foods? 

• Ensure satisfactory resolutions on customer concerns and inquiries.
• Responsible for Daily Order Management within the Region.
• Develop and maintain effective customer relationships, both internal and external.
• Achieve key metrics and performance indicators of Customer Success.  Monitor and review to ensure teams are meeting their targets.
• Support direct reports through scheduled onsite visits and regularly scheduled team and 1:1 meetings through Microsoft Teams; Schedule and travel to each Market quarterly at minimum to support remote team (if applicable). Need to be onsite at ‘home’ location 50%+ of time.
• Drive Team Member development and pathways for future career opportunities and retention.
• Recruit, develop, coach and mentor their teams to foster an environment where they can excel