Senior Manager, SMB Merchant Experiences

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are seeking a highly skilled and experienced Director to join our team as the lead for SMB Experiences. In this role, you will be responsible for defining the end-to-end journey for merchants engaging with PayPal, from onboarding through ongoing engagement, across web and mobile experiences. You will partner closely with internal stakeholders to bring this vision to reality and drive incremental engagement with PayPal’s merchant base. As a senior member of the team, you will have the opportunity to shape the direction of our business strategy and drive impact across the organization. 

Job Description:

What you need to know about the role

• We are seeking a highly skilled and experienced Director to join our team as the lead for SMB Experiences. In this role, you will be responsible for defining the end-to-end journey for merchants engaging with PayPal, from onboarding through ongoing engagement, across web and mobile experiences. You will partner closely with internal stakeholders to bring this vision to reality and drive incremental engagement with PayPal’s merchant base. As a senior member of the team, you will have the opportunity to shape the direction of our business strategy and drive impact across the organization. 

Meet our team

• Over 30M SMBs around the world trust PayPal to pay and get paid. The SMB Business Solutions team has a mission to expand the suite of products and services that PayPal provides to SMBs beyond payments—with a vision of making PayPal the place SMBs come to run their business holistically. Our team leads the strategy and commercialization of new offerings in conjunction with product, engineering, design, marketing and other teams.

Your way to impact

• Create the strategy for how PayPal should engage with SMBs onboarding to, and managing their businesses through, our platforms and translate that vision into a clear plan with strong execution
• Define bundle constructs and pricing across the suite of products and services beyond payments that PayPal brings to market for SMBs
• Determine how best to enable these capabilities across all PayPal channels/brands (e.g., Venmo)
• Leverage AI to deliver high-value, personalized, self-service interactions with our customers

Your day-to-day

• Balance product, commercial and resource considerations to drive optimal outcomes for our customers, always thinking customer-back
• Partner closely with product, marketing, finance, design and other critical stakeholders to prioritize and execute on t