Family Services Coordinator (Social Worker/Bereavement Counselor)

Company Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2025! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With nearly $150M in operating revenues, NEDS employs 398 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Job Description

Are you a compassionate individual who finds purpose in meaningful work, thrives in a team environment, and is motivated to make a positive difference in people’s lives? If so, we’d love to connect with you.

As a Family Services Coordinator, you will play a vital role in supporting families during some of life’s most difficult moments. In this position, you will provide emotional support and guidance to family members of trauma patients, helping them navigate complex and sensitive situations. You will also facilitate compassionate, respectful discussions around end-of-life decisions, including organ and tissue donation, ensuring families feel informed, supported, and cared for every step of the way.

Please note: Will be required to travel a significant amount throughout New England. Mileage and other reimbursements available. The ideal candidate will live within 1 hour of Portsmouth, NH and will travel to other New States including Maine. 

The Family Services Coordinator (FSC) is an empathetic, respectful and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. The FSC assists hospitals 365 days a year to support collaborative donation processes (CDP) to ensure that all potential donor families are offered the opportunity for donation. FSCs fulfill a call schedule that provides coverage to the entire NEDS service area.

• Fulfills an on-call schedule, including some weekends and holidays. 
• Responds to new and open referrals in hospitals to offer donor families the opportunity for organ and tissue donation.
• May conduct donation discussions by phone as appropriate.
• Through education, helps donor families to understand and accept the diagnosis of death as described by the primary care physician.
• In the absence of donor designation, assesses the patient’s legal next-of-kin’s readiness to engage in a discussion for the opportunity of organ and tissue donation.
• Advocates for donation while being respectful of cultural and/or religious beliefs.
• Maintains an individual authorization rate that demonstrates best practice skills in obtaining authorization. 
• Completes all required documentation regarding approach and authorization.
• Provides initial follow up to donor family after donation.
• Carries out other duties as deemed appropriate by the Senior Director, Family Services, Manager, Family Services or designee.

Administrative:

• Participates in required meetings and trainings if not responding to a case.
• Checks email at least daily unless on planned benefit time.
• Completes assigned trainings within defined timelines.

Schedule:
The schedule for this position is 12 on-call shifts per month. Shifts begin at 0600 and end at 2400 (18 hour shifts). In some instances, the Coordinator may be required to remain on-site past 2400 depending on case dynamics and clinical activity. 

During orientation: Plan on 4 shifts a month, plus didactic training 

Please note: Will be required to travel a significant amount throughout New England. Mileage and other reimbursements available. The ideal candidate will live within 1 hour of Portsmouth, NH and will travel to other New States including Maine. 

A week in the Waltham office for new hire orientation is also required. 

Qualifications

• Ability to work empathetically, compassionately and professionally with families in crisis, to provide education on organ and tissue donation, and to