General Manager, Toro

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Our Hotel:

Since 1987, Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests.

Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold accommodations, complete with an exclusive lounge. Beyond our guestrooms, we feature over 60,000 square feet of versatile meeting and event space. Here, our incredible events, banquets, culinary teams orchestrate everything from major conferences and corporate events to elegant galas and milestone celebrations. Our culinary outlets are equally impressive, highlighted by our signature restaurant, Toro by Chef Richard Sandoval, which offers vibrant Latin cuisine, complemented by our classic day-to-night Lobby Bar.

Our Mission and Values:

At Fairmont Chicago, Millennium Park, our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection—between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respect guide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired.

We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.

Fairmont Chicago, Millennium Park is a Fairmont Hotels & Resorts and Accor property.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Your Role: Elevating Culinary Excellence

As the General Manager of Toro, you’ll be the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here’s what you’ll be doing:

Key Responsibilities & Skills

• Lead all day-to-day restaurant operations to ensure exceptional guest experiences and operational excellence.
• Inspire, coach, and develop a high-performing team through hands-on leadership and accountability.
• Foster a positive, inclusive, and respectful workplace culture while maintaining high colleague engagement.
• Ensure LQA, luxury hospitality, and brand service standards are consistently executed.
• Drive guest satisfaction by actively engaging with guests, resolving concerns, and creating memorable dining experiences.
• Recruit, train, mentor, and retain top talent while supporting career development.
• Manage labor productivity, scheduling, payroll, and staffing levels to achieve financial goals.
• Analyze financial performance including revenue, food cost, beverage cost, labor cost, and profitability; develop action plans to improve results.
• Maintain strict compliance with health, safety, sanitation, and liquor regulations.
• Oversee inventory management, ordering, and cost controls to minimize waste and maximize profitability.
• Collaborate with the Executive Chef and culinary leadership to deliver seamless food and beverage operations.
• Lead daily pre-shift meetings and communicate operational priorities effectively.
• Ensure consistent execution of service standards, SOPs, and quality assurance initiatives.
• Build strong relationships with hotel departments to ensure seamless guest experiences.
• Effectively manage employee performance through coaching, recognition, corrective action, and performance evaluations.
• Utilize POS systems, reservation platforms, and reporting tools to monitor business trends and operational performance.
• Demonstrate strong conflict resolution and decision-making skills in a fast-paced environm