Director of Housing, Shelter & Support Services - Mesa, AZ

Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve.


Director of Housing, Shelter & Support Services
A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.
Salary: $75-80k yr
Job Summary:
The Director of Housing, Shelter & Support Services provides strategic leadership and operational oversight for housing, shelter, outreach, navigation, tenancy support, and other assigned supportive service programs. This role is responsible for ensuring compliant, trauma-informed, and effective service delivery aligned with agency standards, contractual requirements, and applicable regulations.
The Director oversees divisional operations, staff development, program performance, fiscal accountability, compliance, and community partnerships to support housing stability, positive client outcomes, and operational effectiveness across assigned programs.
Responsibilities:
• Provide strategic leadership and operational oversight for housing, shelter, outreach, navigation, tenancy support, and other assigned supportive service programs.
• Ensure compliance with all applicable federal, state, licensing, accreditation, contractual, grant, and agency requirements.
• Oversee program operations to ensure services are trauma-informed, culturally responsive, evidence-based, and aligned with approved program models, housing stability practices, behavioral health coordination, and service delivery expectations.
• Provide leadership, supervision, coaching, and accountability to Associate Directors, Program Managers, Supervisors, and assigned leadership staff.
• Support recruitment, onboarding, retention, staff development, succession planning, and performance management across assigned programs and divisions.
• Monitor program performance indicators including referrals, staffing levels, occupancy and census data, service timelines, documentation standards, billing requirements, grant deliverables, housing stability outcomes, and client outcomes.
• Oversee quality assurance and continuous improvement activities including audits, file reviews, incident reviews, corrective action plans, monitoring activities, and performance improvement initiatives.
• Ensure accurate and timely documentation, reporting, billing practices, audits, HMIS/data tracking, referrals, and compliance activities in accordance with contractual, regulatory, funding, and agency requirements.
• Review operational trends, staffing needs, program performance data, compliance risks, and community needs to support informed decision-making and operational improvements.
• Monitor divisional budgets, operational expenditures, staffing resources, contracts, grants, and service capacity in collaboration with leadership and finance teams.
• Develop and maintain collaborative working relationships with Continuums of Care (CoC), AHCCCS providers, behavioral health partners, funders, municipalities, licensing entities, community agencies, schools, and other stakeholders.
• Support oversight of shelter operations, housing stabilization services, outreach operations, tenancy support services, compliance monitoring, training initiatives, and supportive-service programming across assigned divisions.
• Collaborate with program leadership, compliance staff, operations, philanthropy, finance, human resources, quality management, and community partners to support operational effectiveness and audit readiness.
• Ensure programs maintain readiness for audits, licensing reviews, corrective action plans, contract monitoring activities, grant reviews, and external evaluations.
• Respond to escalated operational, employee relations, compliance, safety, facility, and client concerns in collaboration with agency leadership and support departments.
• Ensure adherence to mandated reporting requirements, confidentiality standards, safety procedures, housing regulations, and agency policies.
• Participate in strategic planning, leadership meetings, organizational initiatives, and divisional improvement efforts.
• Support implementation and management of organizational and operational changes using a collaborative and solutions-focused leadership appro