OPS CUSTOMER CONTACT SPECIALIST - ESCALATION TEAM

Requisition No: 872324 

Agency: Department of Health

Working Title: OPS CUSTOMER CONTACT SPECIALIST - ESCALATION TEAM

 Pay Plan: Temp

Position Number: 64802089 

Salary:  $16.50 - $17.00 Hourly 

Posting Closing Date: 03/26/2026 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Operations/Customer Contact Center

Customer Contact Specialist

Half-Time, OPS

 

Open Competitive Opportunity

 

*This advertisement will be used to fill multiple vacancies

 

If you have a background in providing excellent customer service, you enjoy being on the phone assisting healthcare professionals, and have an interest in doing research to provide solutions to complex inquires…then we want to hear from YOU! 

 

The Division of Medical Quality Assurance, Bureau of Operations, Communication Services Unit (Call Center), is seeking multiple Regulatory Specialist II’s to join our dynamic team.  Due to the variable nature of calls received from all health professions, this is an excellent opportunity to establish yourself in your vocation/career, while gaining knowledge that will assist in your growth for any future opportunities within the division. 

 

 ***ATTENTION CANDIDATES*** 

• To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations: 
• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile). 
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position. 
• Responses to Qualifying Questions must be clearly supported in your employment history. 

 

Your Specific Responsibilities:

This position performs more complex regulatory activities involving health care practitioner inquiries to determine avenues and eligibility for registration, certification or licensure.  The incumbent must exercise independent judgment in dealing with potential applicants and licensees in resolving issues, and possess strong problem-solving skills. The candidate selected must have the ability to provide personal guidance to applicants and licensees regarding certification and licensure, discipline and other regulatory functions. 

  

The selected incumbent must be able to communicate effectively to both internal and external customers. Provide direction, technical assistance and personal guidance to potential applicants and licensees, both verbally and in writing regarding initial licensure requirements, issuance of licenses and instructions on how to complete electronic fingerprinting; advise customers of qualifications and licensure criteria in accordance with laws and rules.  

 

Perform complex research using the department’s licensing database and respond to inquiries from applicants, the consuming public, and licensees, the selected candidate will be responsible for assuring the accuracy of information given both verbally and in writing regarding the licensure process. This includes updating database with information regarding contact with department. 

  

Independently responds to inquiries from healthcare practitioners regarding licensing matters related to continuing education requirements and fees.  

  

Maintain current information on licensees by independently reviewing documentation submitted by licensees, then accurately making the required changes in the Licensing and Enforcement Database and maintaining proper records. Respond to licensees with written verification that change has been completed as authorized and appropriate, while maintaining confidentiality. Prepares all supplemental documents for imaging. 

  

Assists supervisor in submitting tickets for making updates to the Licensing and Enforcement Database.

 

Performs other duties as required.

 

Knowledge, Skills, and Abilities: