Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

Starting Pay: from $52,530/year

Qualified candidates must have the following qualifications:

• Licensed North Carolina Registered Nurse (RN) OR a North Carolina Qualified Professional (QP).  (Please see below for QP qualifications.)

• At least 2 years of experience working directly with individuals with an intellectual/developmental disability (I/DD) or a traumatic brain injury (TBI).

A North Carolina Qualified Professional (QP) must have one of the following combinations of education and experience (please read carefully):

• Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required, OR

• Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required, OR

• Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required.

This Opportunity:

The primary responsibilities of the care manager is to plan, coordinate, track, and monitor care to individuals to achieve the key goals of the BH I/DD Tailored Plan.

What You'll Do:

•    Actively engages with individuals receiving care management services through assessment, care coordination, health promotion, and comprehensive transitional care up to inform the ISP.   
•    Adheres to all deadlines as outlined by the service definition.  Demonstrate knowledge of and comply with all agency policies/procedures and service definition.
•    Assists the individual supported to direct the planning process/plan development, to the extent desired by the individual, with emphasis on the person’s choice.  Provide education regarding services to all parties involved in the care and support of the individual.
•    Coordinates care team meetings with the individual, family, and paid or unpaid supports identified in the person’s life.
•    Coordinates appropriate referrals to community resources and empowers individuals to be responsible for their own healthcare and personal needs.  Referrals will include, but are not limited to, linking with supports for behavioral health, physical health, and Social 6. Determinants of Health (SDOH) needs.  
•    Manages transitions of care for people transitioning from one clinical setting to another and/or life transitions as outlined in the service definition. 
•    Communicates effectively with individuals utilizing person-centered practices such as motivational interviewing, person-centered thinking, and trauma informed care.  Communicates effectively with external stakeholders such as providers, MCOs, other natural support as needed.
•    Educates individuals/families on methodology for budget development and mechanisms available to modify the individual budget.
•    Establishes collaborative relationships with community stakeholders within the assigned geographical region to improve resource linkage. 
•    Identifies and provides emergency crisis response as necessary and following agency policies related to crisis.  Participation in agency on-call structure may be required. 
•    Review data to identify and determine appropriateness for services, which includes monitoring utilization, reporting, clinical measurement data and compliance issues. 
•    Maintain trainings as required and requested. 
•    Complete all other relevant responsibilities as assigned by the supervisor. 
•    Driving and travel may be required

Education We're Looking For:

Bachelors: Human Services (Required)

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