PMO Business Analyst (1052) - Department of Technology

Company Description

IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.office.com/g/yQiZUGZnWE

Applicants must complete the supplemental questionnaire prior to starting the online application process.The application will not be reviewed without a completed supplemental questionnaire

Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 300 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Competitive pay, as well as pension and robust retirement options. 
• Generous paid time off, family leave, and more!
• Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
• Diverse work environment in a diverse city
• Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Job Description

The DT Project Management Office (PMO) manages a portfolio of 100+ IT projects, many of which are strategic initiatives focused on modernizing IT through cloud initiatives, AI, business automation, case management, CRM, data management and data lakes, collaboration tools, network, voice, data center, wireless access, public safety radio and connectivity solutions, cybersecurity, IT resiliency, and service management.

The PMO Business Analyst plays a critical role in collaborating with project managers to ensure the successful delivery of projects on time, within budget, and with high quality. This role involves writing business requirements, defining project scope, developing business cases, and providing valuable analysis to support data-driven decision-making. The analyst also ensures adherence to project management processes, streamlines documentation efforts, and delivers detailed reports, enabling PMs to focus on driving successful project outcomes.

Essential Duties Include: 

Documentation & Compliance

• Write and maintain essential project documents such as business requirements, charters, business cases, MOUs, and ISAs.
• Ensure adherence to project management processes and change control.

Scope & Business Case Development

• Collaborate with stakeholders to define project scope and develop clear business cases.
• Ensure alignment with organizational goals.

Analysis & Reporting

• Conduct analysis and generate reports on business systems, applications, project-related data, performance metrics, project status, budget, and risks.
• Present insights to support data-driven decision-making.

Requirements Gathering & Stakeholder Collaboration

• Assist in gathering detailed business requirements.
• Act as a liaison between departments, ensuring clear communications, MOUs, ISAs, and inter-department agreements.

Project Tracking & Risk Management

• Monitor project timelines, track risks and issues.
• Support PMs with mitigation plans to keep projects on track.

Process Improvement & Knowledge Sharing

• Identify inefficiencies and recommend process improvements
• Work with PMO team to integrate Generative AI tools in Project Management
• Facilitate training to ensure consistency and best practices across projects.

Support for PMs

• Provide administrative and operational support.
• Help PMs focus on strategic project management task