CSR - Dept. VII

Summary

The successful candidate will be responsible for managing all aspects of orders processing, fulfillment and customer services. Ensure timely respond to internal/external customers’ requests and achieve customer satisfaction goals.

Essential duties and Responsibilities include the following. Other Duties not listed may be assigned.

Daily Responsibilities                                                                                                                                           % of Job – 90%

• Assist in the daily aspects of order processing, fulfillment, and customer service.
• Provide quick and accurate responses to interoffice emails and emails from customers.
• Assist in generating reports.
• Work with different departments, like receiving, depot, planner and shipping to fulfill the customer’s requests on timely manner.
• Provide estimate delivery time if the request can’t be made on time
• Assist to verify OSD & exception handling cases to feedback to customer.
• Other duties as assigned.

Warehouse Efficiencies                                                                                                                                        % of Job – 5%

• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
• Keeps warehouse organized and clean at all times.
• Lift and move trays up to 20 lbs

Team Building/Leadership                                                                                                                                    % of Job – 5%

• Responsible for maintaining a positive work environment while supporting the company’s culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.

Education and/or Experience

• High school graduate or equivalent.
• Should have at least one year of general office experience. Prefer one to two years of customer service experience. 
• Intermediate computer experience is required.
• Medium and above Excel skill for data analysis.

Essential Skills:

• Works well with a team and exhibits effective communication skills essential to providing instructions and suggestions about order processing flows to all associates including management.
• Pays close attention to detail to identify order discrepancies and resolve issues with variances.
• Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
• Needs to be “hands-on” with ambition and drive to succeed - “Makes things happen”.
• Goal oriented and must be accustomed to achieving results through team-work.
• Bilingual (English / Spanish) is a plus. 

Competencies:

• Shows determination to achieve excellent results
• Finds better ways
• Demands top performance
• Inspires commitment
• Proactive

Working Conditions