Senior Analyst, Business Analysis

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Provides consultation on the design, testing and enhancement of information product including technical assistance and product development support to external and internal customers.

- Researches, manipulates and prepares complex data to document program activities and reports on its results.

- Provides oversight to data quality and provides feedback to various areas in order to improve service delivery and enhancement to design efforts.

- Develops a consultative relationship with internal/external customers.

**QNXT is REQUIRED**

**Excel is REQUIRED**

- May lead or act as a business technical expert with the planning, development and validation of master or detail test plans and strategies.

- Performs ongoing research, and support tasks for existing systems.

- Leads or acts as a business technical expert in the design of new applications or enhancements including integration of solutions.

- Provides Leadership/Coaching/Mentoring; may be a mentor to others.

- Directs the implementation of program specific information through education, technology, organizational methods and procedures.

- Influences enhancements to business processes and system infrastructure to improve data quality availability and access.

- Manages customer contact and participates in internal and external health industry development efforts (e.g., performance measurements).

- Analyzes complex data for trends, highlights in-depth interpretations and provides in-depth root cause analysis.

- Consults with client on a regular basis to ensure progress is in line with customer's expectations and to obtain additional information as needed.

- Translates complex data into constructive data and information and makes recommendations.

- Defines, identifies, develops and implements information products to support strategic business and operational planning.

- Illustrates complex information in a clear concise manner.

- Develops and conducts presentations and consultations to existing and prospective customers and internal business areas.

- Provides workgroup support on projects.

- Educates customer on the value, use and interpretation of information product.

- Influences changes/enhancements to business processes, policies, and system infrastructure to improve information quality, availability and access.

- Evaluates available software and data to deliver better business solutions.

Required Qualifications

-6+ Months Working experience reading and understanding claims.

-Working knowledge of reading and reviewing claim and coding types.

-6+ Months Excel.

-6+ Months QNXT.

-Excellent verbal and written communication skills.

-Remedy (Ticket Tracking) experience is a plus.

-MS Office (Word, Access DB and Info Path etc.)

-MS SQL experience is a plus.

-Extensive experience with databases as well interpretation and manipulation of related data.

-Healthcare background.

-3-5+ years of data interpretation and analysis experience.

Preferred Qualifications :

-Bachelor's degree, technical certification or equivalent work experience.

Education :

-Associate's degree or equivalent experience

Preferred Qualifications

-MS SQL experience is a plus.

-Remedy (Ticket Tracking) experience is a plus.