SAP Support Analyst

SAP Business Systems Analyst

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.   

What is the role about? 

The SAP Support Analyst is responsible for maintaining in-depth knowledge of SAP functionality across all business applications. This role involves providing expert recommendations and leading projects to optimize SAP usage, aligning with the strategic and performance objectives of the Anaheim Division. Additionally, this position supports the Anaheim site by addressing SAP application needs and implementing improvements, while also serving as the Digital Workplace (DWP) Champion.
 
Which tasks will you perform? 
You will: 

• Provide first-line support to our SAP users, with a focus on the entire facility - Procurement, Production, and Finance etc.
• Conduct regular health checks and scheduled routine work, approaching these tasks analytically to spot problems and errors.
• Deliver training to individuals or small groups explaining how to use the system to support some of our standard processes.
• Perform regular data integrity checks and any necessary corrective actions.
• Work with Germany SAP team to resolve incidents and problem tickets, reviewing and checking progress regularly.
• Provide systems testing to support SAP updates.
• Update end users on the outcomes of incidents, requests, and changes; providing regular updates and managing expectations.

 
What do we expect from you? 
You: .

• Strong experience of supporting SAP SD, MM, PP, QM, AM module users.
• Experience of supporting SAP FI, CO module users.
• Strong experience of communicating effectively and politely with users during periods of high demand.
• Familiar with a ticket system.
• Comfortable working in a high frequency change environment.
• Strong analytical and problem-solving skills.
• Good communicator in both verbal and written form.
• Ability to meet deadlines.
• Organized, flexible, proactive and results oriented.

What can you expect from us? 

• Family-owned, highly committed global company with a sustainable vision of the future.
• Continuously increase knowledge of assigned area to support in prioritizing goals.
• Family-owned, highly committed global company with a sustainable vision of the future.
• Lifelong learning encouraged by versatile training, tuition reimbursement, success coaching, and further education opportunities.
• Comprehensive benefit package (to include medical, dental, vision) and 401(k) savings with company match. 
• Compensation is competitive and includes bonus opportunities.
• Work-life balance encouraged through our 10 company-paid holidays, paid time off, employee assistanc