Customer Service Advisor French Speaker

<h1>Customer Service Advisor French Speaker</h1><p><strong>Department: </strong>Customer Engagement</p><p><strong>Employment Type: </strong>Full Time</p><p><strong>Location: </strong>Arcavindi, Netherlands</p><p><strong>Compensation: </strong>€25,000 - €30,000 / year</p><br/><h3>Description</h3>We’re thrilled to expand Vintage Cash Cow from the UK into Europe with our new sister company, Arcavindi. To support this growth, we’ve set up a brand-new Customer Engagement Centre just outside of Arnhem. From here, we serve customers across the Netherlands, Belgium, Germany, and France, offering a seamless experience in buying vintage, valuable, and unique items. <br/><br/> As we scale rapidly, backed by VC firms like Dutch Founders Fund and Airbridge Equity Partners, we’re looking for Customer Service Advisors who are passionate about delivering outstanding customer experiences. <ul> <li>Be part of a fast-growing, sustainability-driven company focused on reCommerce, reuse, and recycling.</li> <li>Work in a dynamic, international team with a supportive and collaborative culture.</li> <li>Make an impact by shaping the customer experience in a high-growth environment.</li> </ul><br/><br/><br/><h3>Your Role: Customer Service Advisor French Speaker</h3>As a Customer Service Advisor, you’ll be the voice of Arcavindi, ensuring that every customer interaction is smooth, enjoyable, and memorable. You'll handle inquiries, guide customers through our process, and contribute to our mission of revolutionizing the buying and selling of pre-loved valuables in the French market. <br/><strong>What You’ll Do:</strong> <ul> <li>Customer Engagement: Handle inbound and outbound calls, assist customers with sign-ups, schedule collections, and provide clear and friendly support.</li> <li>Problem-Solving: Address customer inquiries efficiently, building trust and ensuring a seamless journey.</li> <li>Performance &amp; Growth: Work towards individual and team KPIs, actively contributing to our shared success.</li> <li>Collaboration: Work closely with other teams to ensure a smooth customer experience from start to finish.</li> <li>Continuous Improvement: Share best practices, mentor new colleagues, and drive excellence in customer service.</li> </ul><br/><h3>What We’re Looking For:</h3><ul> <li>Minimum 1 year in a customer service or contact center role with a strong track record.</li> <li>Excellent verbal and written skills, with a clear and professional telephone manner.</li> <li>Fluency in <strong>English</strong> and <strong>French</strong>. Bonus points if you also speak Dutch or German!</li> <li>Comfortable using different systems and digital tools</li> <li>Strong objection handling and negotiation skills—turning challenges into opportunities.</li> <li>Proactive, detail-oriented, and eager to contribute to a high-performing team.</li> <li>Must be available to work from our office in Duiven, near Arnhem.</li> </ul><br/><h3>What's in it for you!</h3><ul> <li> <strong>We’re growing rapidly – and this is only the beginning.</strong> This is your chance to join early in something seriously exciting.<br/><br/> </li> <li> <strong>You’ll be part of a team uncovering vintage and antique treasures every single day.</strong> Our amazing customers send us fascinating items from all over the country – and you’ll help give them a second life.<br/><br/> </li> <li> <strong>You’ll be contributing to something that truly matters.</strong> We’re building a sustainable, circular company that helps people declutter with ease – while finding new homes for pre-loved pieces full of history and charm.<br/><br/> </li> <li> <strong>The tools, resources, and support you need to succeed and grow.</strong> We’re big believers in self-improvement and will back you to become the best version of yourself.<br/><br/> </li> <li> <strong>A collaborative and supportive team.</strong> We’ve got each other’s backs, and we work hard to create a space where everyone feels safe, included, and inspired.<br/><br/> </li> <li> <strong>25 days of annual leave, plus great benefits.<br/></strong><br/> </li> <li> <strong>Daily lunch with the team – on us!<br/></strong><br/> </li> <li><strong>A fun, inclusive, and thoughtful company culture.</strong></li> </ul>✨ <strong>We’re proud to be an equal opportunity employer.</strong><br/>We’re building a workplace where everyone feels heard, valued, and empowered to be their authentic self. Diversity fuels our creativity, innovation, and success – and we welcome applicants from all backgrounds, perspectives, and experiences.<br/><br/>If you’re excited about this role but don’t meet every requirement, we still encourage you to apply – your unique strengths might be exactly what we need. And if you need any adjustments during the hiring process, just let us know – we’re here to support you.<br/><br/><br/> <br/>