Practice Manager - Transitional Care Field Operations

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health

Title: Practice Manager - Transitional Care Field Operations

Role Description

The purpose of a Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards.

Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis. 

Check out this pamphlet for a sneak peek into the life of an Oak Street Practice Manager!

Core Responsibilities

Staff Management and Development

• Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+

• Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Oaky Values and Service Behaviors at all times

Clinic Operations

• Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed

• Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed

• Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics

• Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows

• Ensure our patient scheduling processes are executed efficiently

• Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours.

• Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows 

Leadership and Community Engagement

• Partner with the Center Medical Director and Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center

Other duties as assigned

This role reports to the Regional Director of Operations or Regional Vice President (depending on location) and has an opportunity for advancement.

What we're looking for

We're looking for motivated, experienced leaders with:

Required:

• 2 or more years of experience in a supervisory role

• Ability to work flexible hours as needed, with occasional evenings 

• Proficient PC skills

• US work authorization

• Someone who embodies being "Oaky"

Strongly Preferred:

• Bachelor's or Master's Degree in a related field

• 5 or more years of experience in a supervisory role within a clinical setting

• Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve

• Experience successfully driving teams towards achievement of metrics

Preferred

• Experience with Google Suite