Switchboard Operator FT Rotating

Switchboard Operator FT Rotating Position Summary
Responsible for supporting the hospital by operating switchboards and connecting callers to the appropriate person effectively and professionally.  Listen to callers intently, determine nature of call, and transfer to the correct recipient in a time-efficient manner. Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. Answer incoming calls, greeting callers professionally, providing information, transferring calls and/or taking messages as necessary.  Responsible for monitoring alarm systems in order to ensure that secure conditions are maintained, route emergency calls appropriately, page individuals to inform them of telephone calls, using paging and interoffice communication equipment, contacts security staff members when necessary using radio-telephones, keep records of calls placed, and paging on-call teams. Multitask and work diligently.

THE SWITCHBOARD OPERATOR PRN ROTATING CANDIDATE WILL POSSESS THE FOLLOWING EDUCATION, LICENSE/CERTIFICATIONS, AND EXPERIENCE.   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with The Americans with Disabilities Act (ADA), it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Education/Other Qualifications

Minimum Education: High school diploma or equivalent.

Minimum Experience: No previous experience is required; 1 to 2 years is preferred.  Familiarity with Nortel phone system, hospital switchboard activities, handling PBXs and intercom/paging systems preferred. 

Required Certifications/Registrations/Licenses: None

Supervisory Responsibilities: None

Performs computer processing of voice and electronic communications, including, but not limited to incoming and outgoing calls and answering services for physicians. This includes taking messages, locating physicians, and logging all calls and messages into computer database. Monitors computerized alarm systems and responds to alarms as required. Provides notification of emergency situations (fire, code, stat, security) to appropriate persons or groups. Maintains and provides telecommunication emergency cellular phones and communication devices for handicapped. Logs and investigates operational difficulties of Hospital telecommunications systems; notifies service company and requests repair service. Instructs users in various features of communication devices. Assists in training of other Telecommuter Operators and assists patients and others who experience difficulties in placing calls. Attends in-service and other meetings as required.

Education:

Required: High school graduate or equivalent

Experience:

Required: 6 months in PC computer operations

Certifications:

Physical Demands:

Who We Are
We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.
Our Story
We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today
Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conife