Member Services Coordinator (Billing), Riverbend
Work Mode: Onsite
Location: Kohler, WI
Opportunity
The Riverbend Billing Coordinator oversees the confidential management of all member billing activities. This role serves as a liaison between Member Services, Accounting, and Club Operations, ensuring billing accuracy and seamless financial experience for members while supporting the General Manager with administrative and payroll-related functions.
Specific Responsibilities
Member Billing & Account Management
- Prepare, review, and process member invoices, including monthly statements, initiation fees, dues, assessments, and usage‑based charges.
- Ensure accurate posting of charges related to dining, lodging, events, retail, and other club services.
- Monitor member accounts for discrepancies, credits, adjustments, and unapplied payments; research and resolve issues promptly.
- Maintain accurate and up‑to‑date member account records in the club management and accounting systems.
- Ensure accurate setup and closure of member accounts across all Kohler platforms.
- Assist with daily, monthly, and period‑end reconciliations related to member activity and revenue.
- Support internal and external audits by providing documentation, reports, and detailed account research.
- Partner with Accounting, Food & Beverage, Events, Reservations, and Club Operations to ensure prompt charge capture and billing accuracy.
Member Communication & Service
- Serve as a primary point of contact for members about billing inquiries, statements, and payment questions.
- Communicate financial information with professionalism, discretion, and a service‑oriented mindset.
- Coordinate with General Manager & Sales Executive to ensure billing aligns with membership agreements and Club policies.
Administrative & Executive Support
- Manage purchase orders (POs) monthly and identify any that have expired or require renewal.
- Process and pay invoices accurately, following internal controls and approval procedures.
- Meet regularly with the General Manager to review payroll items, weekly priorities, and administrative tasks requiring follow‑up.
- Track deadlines and ensure prompt completion of administrative and finance‑related action items
Reporting & Confidentiality
- Prepare billing, revenue, and administrative reports for leadership as requested.
- Monitor outstanding balances and support collection efforts in a professional, member‑centric manner.
- Maintain strict confidentiality of member financial data and Club records at all times.
Professional Standards
- Uphold the Club’s service philosophy, professionalism, and discretion in all interactions.
- Demonstrate accuracy, accountability, and sound judgment in financial and administrative responsibilities.
- Maintain strong organization skills and diligence while managing multiple priorities and deadlines.
Work Environment / Schedule
- This is a five day a week, onsite position.
- Position is primarily Monday – Friday, with typically one Saturday per month, or as needed, to ensure business needs are meet.
- Professional attire needed and provided by Riverbend.
This is a Full-Time position working weekdays and weekends. Shifts vary between 8am-11pm.
Skills/Requirements
- High school diploma or GED required; associate or bachelor’s degree in accounting, finance, business, or hospitality preferred.
- Minimum of 2 years of experience in billing, accounting support, or administrative finance; private club or hospitality experience preferred.
- Proficiency in accounting systems, club management software, and Microsoft Office (Excel,
- Outlook, Word).
- Stro