Client Support Intern

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team with a passion for innovation and next-gen technology. BigID has been recognized for being one of CNBC’s Top 25 Startups powering the economy, we're on Built In's 2023 Best Places to Work, #21 on the 2022 Deloitte 500 (most innovative, fastest-growing companies in North America) and we’re on the 2022 Inc 5000.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

We’re looking for a Client Support Intern for our Client Support Engineering team, reporting to the Client Support Manager. Our team is based in the US. As a Client Support Intern, you will be responsible for administrative level tasks, working with Salesforce and Jira applications, with customer facing interaction via email and/or Zoom. Our ideal candidate is someone who has great attention to detail, excellent customer care skills, rigorous note taking abilities, and experience with dealing with customer concerns.

What you’ll do:

• Handle administrative tasks such as account creations and license generation
• Be involved in case follow-up and case reviews
• Help develop Customer Care processes

• We will be offering the potential for career growth with BigID

What you’ll bring:

• Passionate and empathetic to customer needs and urgency
• Salesforce and Jira experience would be nice to have, but not required
• Ability to context switch quickly
• Ability and willingness to learn new technologies

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission to always stand out

BigDiversity: We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability and neurodiversity – where innovation and growth thrives, every voice is heard, and everybody belongs.

This internship will pay $15/hr and can work up to 40 hours per week.

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