Health Information Operations Supervisor

Overview

Who we are...

Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions, and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

 

What we offer…

At Ciox we offer all employees a place to grow and expand their current skills to create a career that they can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.

 

What we need...

The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the team. The Health Information Operations Supervisor focuses on front-line People management and training, as well as ensuring processes are completed in compliance with established guidelines. The Health Information Operations Supervisor provides support to Health Information Operations Manager and will be responsible for maintaining workflow and productivity of the team as well as handling escalated situations and driving a positive work environment. This position works both remotely (WFH) and onsite supporting front line team members - including onboarding, training, development and performance support, as well as client / clinic support and engagement.  Onsite visits typically required 2-3 times per month (Natick, Worcester, Framingham areas).

Responsibilities

What you will do…

• A passion to lead, train and motivate a growing and excited Team.
• Communicate and collaborate with leadership on issues, opportunities, or challenges.
• Lead Audit Team which receives requests from Payors
• Review data and provide client and leadership solutions
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
• Manage the Request coming in from the Risk Management Team of the client
• Be the leader of client locations and plan for fluctuating needs.
• Oversee the escalation calls from our centralized call centers
• Participates in project teams and committees to advance operational Strategies and initiatives
• Coordinates with location/client management on complex issues while building a strong relationship

Qualifications

What you need…

• A true leadership philosophy in which the goal of the leader is to serve
• Ability to support clients and your Team in the MA area remotely
• 1-2 years of Health Information related experience
• Well-versed with HIPAA standards.
• A knack for presenting to leadership, clients, and your Team via Video or in person.
• Solution provider and forward thinking
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Working experience with MS Excel, MS Office

What makes you stand out...

• EMR experience with EPIC, or Cerner.
• Previous production/metric-based work experience
• Team building and experience elevating individuals’ careers.

 

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

 

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

 

Occasional business travel is required (up to 20%)

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,