Field Enablement & Operations Manager- Oncology – Pittsburgh, PA

Career Category

Sales & Marketing Operations

Job Description

Territory covers Pittsburgh - New York State, Western Pennsylvania (not Philadelphia)

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

BiTE® Operationalization Specialist (BOT)

What you will do

Let’s do this. Let’s change the world. In this vital role you will provide operational support to our key customers with a defined geography.

Amgen is a global leader in biotechnology, dedicated to developing innovative therapies that significantly improve patients’ lives. As a leader in Bispecific T-cell Engager (BiTE®) therapies, Amgen continues to advance oncology care through scientific innovation and a commitment to improving patient access.

The BiTE Operationalization Specialist (BOT) is a customer-facing field role designed to help address operational barriers that healthcare institutions may encounter when implementing Amgen’s BiTE and T-cell engager therapies. BOT supports sites of care using approved resources detailing considerations that cover operational education, workflow insight, and cross-functional coordination, while respecting that all clinical and implementation decisions remain with the institution and providers.

The BOT establishes and maintains professional, compliant relationships with customers navigating the complexities of BiTE therapy delivery.

The BOT will report to the Manager, BiTE Operationalization Team

Role Scope & Model

• Customer-facing field role responsible for consistent and compliant execution of approved BiTE therapy operational support
• Operate closely within defined role boundaries; this position does not function as a consultant or problem solver for customers
• Complete work aligned to national BOT strategy, approved engagement models, and Amgen policies

Customer Engagement & Operational Support

• Engage with prioritized sites of care to assess where the site sits on the BiTE therapy and T-cell engager therapies operationalization spectrum and determine which MAC approved educational resources are best suited to share with the site for their consideration based on that assessment, including determining which key collaborators to engage with at the site
• Reinforce Amgen’s role as a manufacturer that supports, but does not direct, site of care operational or clinical decisions or act as a consultant for a site’s assessment of its operationalization gaps or implementation needs and processes
• Assess clinical, economic, and operational (CEO) barriers to therapy implementation and align to use of MAC approved resources as appropriate
• Educate site customers (e.g., nursing leadership, pharmacy, APPs, administrators) to inform operational workflows related to BiTE(R) therapy delivery"
• Maintain a consistent, professional operational presence while avoiding advisory, consultative, or decision-making behaviors

Cross-Functional Collaboration & Escalation

• Work cohesively within a field matrix including members of account management, sales, and patient services to achieve desired objectives
• Participate routinely in joint planning discussions and coordination of engagement plans with sales and account management
• Apply an escalation – not resolution model for customer challenges that fall outside of approved scope and advance issues through appropriate internal pathways
• Provide timely, accurate documentation of insights and blocking issues while maintaining clear separation from resolution activities
• Collaborate compliantly with Sales, Medical, Patient Services, and other field partners to ensure coordinated customer experience
• Communicate insights, trends, and barriers to managers and cross-functional partners to inform strategy and execution
• Participate in regional and national meetings, training, and standard process sha