Retail Solutions Consultant

Remote/Field: Can live anywhere in the US

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

The Retail Solutions Consultant is responsible for working and assisting the CDK Universal Solutions Sales team. In collaboration with Sales, Marketing, and Product, the Retail Solutions Consultant partners with sales and assists with new sales opportunities and pre-sales discovery. This consists of evaluating current and potential customer workflow inefficiencies and identifying opportunities for growth. Once identified the appropriate CDK solutions are recommended by providing industry insight and executing product demos/presentations.

The Retail Solutions Consultant utilizes a unique blend of technical knowledge and sales skills to ensure a successful partnership and increase overall site counts.

RESPONSIBILITIES:

• Assist in driving the discovery process, helping to uncover prospect/customer’s business objectives and issues.

• In collaboration with Sales, use in-depth product knowledge to deliver captivating product demonstrations highlighting value propositions to get prospects excited about how CDK will help them exceed their goals. 

• Establish credibility and build relationships with key stakeholders.

• Serve as a means of translation between technical and non-technical audiences, both internally and externally.

• Identify and document key customer requirements, challenges, and potential opportunities and articulate the most appropriate solution. 

• Provide feedback to cross-functional internal partners on solution development efforts that best address customer needs.

• Assist in responding to functional and technical elements of RFPs (requests for proposal). 

• Work with internal and external teams to ensure successful onboarding and rollout of solutions sold

• Contribute to documentation of best practices and other supporting materials for marketing-driven technical content repository and the creation/set-up of demo environments across our suite of integrations.

• Act as a Liaison with Sales Enablement regarding the accuracy and upkeep of the Retail Solutions Demo Environments

• Act as a Liaison between the Sales Team and Product Marketing on the Retail Solutions Roadmap Deliverables and timing

• All other duties as assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS: 

• Bachelor’s Degree or equivalent work experience

• Automotive Operations experience to include Variable Operations, Fixed Operations, and or Business Office and Accounting)

• Experience with technical sales, consulting, and product presentations within the SaaS industry.

• Sales and Implementation or consulting experience with CDK Retail Solutions (CDK Elead/CDK Roadster) preferred but not limited to.

• Aptitude for web technologies, customer relationship management (CRM), and sales enablement tools

• Proficiency in API and third-party integrations

• Ability to effectively articulate technology and solution positioning to both business and technical users

• Ability to learn new technology quickly; finds it easy to explain technological solutions in terms of business value

• Ability to negotiate resources and priorities with multiple stakeholders in order to drive business results

• Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently. Demonstrated ability to meet internal and external deadlines

• Excellent communication skills, both verbal and written, with the ability to communicate in a clear, concise, and understandable manner 

• Demonstrated ability to interact with team members and customers in a tactful and professional manner and recognizes the importance of building and fostering professional and positive working relationships

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

• 50% travel required to do sales discovery & demo prospects.  A mix of Zoom and then Ons