Senior Certification Specialist

Senior Certification Specialist

Office of Veteran Certification

Exempt, Contingent II, 100% Full Time, Pay Grade 1.2 

Stateside Remote

University of Maryland Global Campus seeks a Senior Certification Specialist (SCS) to assist in the processing, reconciliation, and reporting of VA educational benefits to the Department of Veterans Affairs. The SCS works as part of a team to report student enrollment information to the VA.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Review student records, monitor student enrollments, and process enrollments in PeopleSoft and the VA’s Enrollment Manager (EM) system while remaining in compliance with Department of Veterans Affairs rules and regulations.

• Liaise with advising operations, Office of Financial Solutions, and other UMGC departments to resolve escalated certification questions and concerns.

• Assist students in resolving issues with the Department of Veterans Affairs related to the use of VA educational benefits.

• Liaise with overseas points of contact to process enrollment certifications.

• Adhere to SAA and VA regulations as well as VCO office protocols to ensure certification processes are completed in a timely manner.

• Provide students, prospective students, and UMGC staff with general information about VA education benefits and act as the first point of contact for student escalations.

• Develop and maintain job aids and internal training materials.

• Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree from an accredited institution of higher learning.

• Two (2) years of experience working at an institution of higher learning with a preference in a college Veterans Affairs Office or Student Advising.

PREFERRED EDUCATION AND EXPERIENCE:

• Experience in PeopleSoft and Enrollment Manager preferred. Knowledge and experience with Microsoft Office Suite.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). Time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week a