Game Day Event Staff, Security

The Wells Fargo Center is one of the world’s busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, Philadelphia Wings, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company’s industry-leading qualities as an operator and an innovator in the live event experience.

Job Summary

The primary responsibility of this position is guest safety and the security of the Arena with an emphasis on guest service. It is the responsibility of the Security Staff to enforce all rules, regulations and polices of the Wells Fargo Center.

Job Description

Essential Job Functions:

• Be in assigned uniform at all times while on duty.
• Greet guests in a friendly and courteous manner.
• Attend to your assigned position during the course of the event – DO NOT LEAVE UNLESS YOU ARE REPLACED.
• Secure entrance doors, escalators, stairwells, lobbies and backstage areas.
• Have knowledge of building layout, including restrooms and exits – Carry on your person the Wells Fargo Center Brochure
• Have knowledge of all rules and regulations for admittance to your area.
• Have knowledge of all authorized credentials.
• Monitor guests and enforce rules.
• Assist in crowd management, seating discrepancies, clearing aisles and settling disputes.
• Inform Supervisor of developing problems.
• Respond in a quick and professional manner to incidents.
• Be aware of all special functions or activities that occur during the event.
• Conduct magnetometer and x-ray screening.

Nonessential Job Functions:

• Perform all other duties as assigned by your supervisor.

Qualifications:  

• Effective oral communication and writing skills in the English language
• Ability to interact with guests and staff on a professional basis
• Must have a earned a high school diploma or equivalent GED
• Previous Security experience preferred
• Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

Everyone who works at Comcast-Spectacor is in the service business.  Our goal is to provide our guests with a consistent level of excellent service.  Every guest who walks through our doors should be greeted with a smile, friendliness, warmth and sincerity.  Customer Service begins with the guest’s first impression of you and their first impression is formed by what they see.  If you look professional and ready to serve, guests will assume that you are competent and that you know what you are doing.  To be a successful member of our team your behavior, appearance, knowledge and skill must be exceptional.

We need our guests to come back and enjoy many events.  By being pleasant and helpful and making them feel welcome and appreciated, you can enhance their entertainment experience.

Standards of Excellence:

• Smile, Greet, Say “How you doin”?
• Must know Wells Fargo Complex Guide
• Thoughtfulness of our guests and employees
• Offer help before the guest asks – May I help you? – NEVER say “Next”
• Get the answers or someone who can – I’ll find out – NOT “I don’t’ know”
• Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins. Posture – no leaning against chairs, walls or railings.

Intellectual/Social/Physical Demands and Work Environment:

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

• While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal