Jobs and Careers

Specialist Data Analyst & Reporting in Vendor Management Global Customer Care (m/f/d)

MediaMarktSaturn

Ingolstadt, Germanyfull_timeVerifiedPosted 17 Mar 2025

About the role

Your Tasks

Act together with the leadership team as the customer's ambassador (m/f/d) to make WoW moments tangible for our customers
The customer and customer satisfaction are the focus of your (m/f/d) work
Ensure data availability, quality and reliability and provide feedback to data providers
Gather and analyze data, using advanced statistical models
Generate standard and ad hoc reports, templates, dashboards with insights, scorecards, and metrics that drive change in the business which are tailored in level of detail for the appropriate stakeholders
Communicate to internal stakeholders through discussion, presentations, recommendations, and meaningful insights gained through data analysis to be used to develop operational plans and actions

Your Profile

Degree in Economics, Computer science, Mathematics, Statistics or equivalent and ideally practical experience in CX, Contact Centre / Customer Care
Several years of analytical or similar business experience is required
Have a real passion for data and customer insights
Strong analytical skills and work in a data-driven manner
Working detail oriented, accurate and inquisitive
Excellent communication and presentation skills (especially PowerPoint)
Bring proven skills in interface management and effective collaboration with different stakeholders
Experience in an international role is a plus
Language skills: English business fluent (mandatory) and German (advantage)

About Us

As part of global customer care, be an ambassador (m/f/d) for the customer within the company. Work closely with internal and external partners to ensure smooth customer care operations. Create reports and action plans on relevant performance and quality KPIs as well as customer insights for the organisation and top management. Identify data-based optimisation potentials and passionately communicate them to business partners and the country organisation and manage their implementation.