Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager Lead within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia PA, Cleveland OH, Wilmington, DE, Tysons Corner VA, Chicago IL, Houston TX, New York NY, or Charlotte NC. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

As a Product Manager Lead you will have an exciting opportunity to work as a senior Data & Transformation lead within Retail Lending Card Modernization organization. In this role, you will contribute to our roadmap to transform our credit card capabilities, data platform and customer experience for our customers. You will have end to end responsibility and accountability for key initiatives required to drive the required change within the organization.

Key responsibilities
• Translate credit card business strategy into adoption roadmaps that connect data, digital capabilities, and customer journeys.
• Define end-to-end business architecture views, showing how journeys, processes and applications align with the credit card data model
• Acts as a bridge between data teams, product owners, and journey owners to align on priorities, dependencies and sequencing
• Partner with data teams to ensure downstream application adoption aligns with business needs, regulatory requirements, and customer experience goals
• Work with product and technology teams to ensure new and enhanced capabilities are enabled by the data model
• Support journey owners in identifying opportunities to leverage new data-driven capabilities for enriched experiences
• Establish Business architecture principles, frameworks, and standards to guide downstream adoption and journey enablement
• Ensure alignment with enterprise data governance, lines of defense and risk standards
• Provide oversight to ensure legacy coexistence and phased adoption are managed with minimal disruption
• Communicate adoption progress, risks and business value realization to senior leadership and stake holders
• Serve as the single point of business architecture guidance for credit card downstream applications enabling card capabilities.

This role requires the candidate to be highly structured, forward thinking, an excellent data analyst, problem solver and storyteller, and extremely communicative. Experience with managing large data and platform modernization initiatives especially in Credit cards are highly desired.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Responsible for end-to-end business and financial results for multi-faceted, complex products through the selection, design, development and promotion of new and existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
• Uses knowledge of emerging technologies to deliver products to customers through all applicable channels. Prioritizes and makes decisions regarding recommendations. Champions business cases, business plan and roll-out of specific products, product groups or experiences.
• Monitors the marketplace to assess product, technology, and markets trends to identify a market need or opportunity. Recommend innovative new products, new experiences or enhancements to existing products and develops and designs the features of a designated new or existing products Manages the end-to-end development, production, roll-out, pricing or promotion of specific products, product groups or experiences and resolves complex operational and process problems that arise .
• Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates and/or leads activities with external stakeholders and clients to ensure all product offerings meet their strategic goals. Develops product-specific marketing initiatives. Supports risk management, compliance and audit needs as part of the first line of defense.
• Drives business, financial and customer experience results of new