Service Engineer I - 90217409 - Washington

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak’s sole and absolute discretion.

 

This position will be supporting Tier II - High Speed Rail equipment

SUMMARY OF DUTIES:
The Service Engineer applies electrical and/or mechanical expertise to troubleshoot, test and repair the systems and equipment related to the Acela High Speed Trainsets. Leads and directs system and equipment repairs with HSR Technicians and provides troubleshooting training to HSR Technicians on various trainset systems. May be the main technical support for assigned geographical area.  

 

ESSENTIAL FUNCTIONS:
• Operates the on-board diagnostic monitoring system of the trainset. 

• Diagnoses cause of electronic, electrical, mechanical, hydraulic and pneumatic systems malfunction or failure of the control equipment and its components in the trainsets using knowledge of trainsets, technical manuals, and troubleshooting instruments.
• Troubleshoots malfunctions related to the equipment and proposes solutions or modifications to avoid future failures by working with the Maintenance Engineering Department.
• Plans, directs and records periodic testing of trainsets and major systems. Analyzes and interprets data developed during the periodic testing and daily maintenance download reviews.
• Documents malfunctions and performs analyses for management on equipment reliability and service issues.
• Trains HSR employees in proper troubleshooting techniques and demonstrates maintenance and repair procedures to HSR technicians.
• May ride trains on a regular basis to determine en-route performance.
 

MINIMUM QUALIFICATIONS:
• Bachelor’s Degree in Engineering or Engineering Technology OR equivalent combination of relevant experience, education, and training, 

• Demonstrated experience troubleshooting electrical, electronic and/or mechanical, hydraulic and pneumatic systems using computerized diagnostic equipment.

 

PREFERRED QUALIFICATIONS:

• 2 or more years of relevant experience preferred      

• Knowledge of high voltage electrical systems. • Knowledge of FRA, FDA, and AAR Standards and Regulations.

• Proficient computer skills, including working knowledge of Microsoft Office – Outlook, Word, Excel, PowerPoint and Projects.

• Experience/ability to read schematics and interpret technical documents and instructions.
• Demonstrated problem solving and analytical skills, including experience defining problems,collecting data and drawing valid conclusions.

 

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent written and oral communication skills.

 

PAY TRANSPARENCY:

 The salary/hourly range is Service Engineer I is $65,500-84,888 and Service Engineer II is $78,600-$101,844. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness pr