About the Role:

Grade Level (for internal use):

The Role: HR Services Specialist

The Team: This role sits in our EMEA (HR) People Services team, based out of Paris, France in a team of 9 individuals providing People Services support for 23 EMEA countries. The current team are based out of the UK, Poland, Romania, South Africa, Germany and Spain. The role will report to EMEA Regional Lead, People Services, based in the UK.

The Impact: The People Services Specialist provides first line support to our employees giving knowledgeable advice and support as well as performing accurate administration for the employee lifecycle. The candidate will also provide support to the Regional People Partners. We are making changes and improvements to the employee experience as we develop our People Processes and Systems.

Responsibilities:

• Responding to all France, Belgium and Switzerland Country queries (‘tickets’) raised in Service Now (internal HR case management system) by employees within the agreed Service Level Agreements
• Approving data requests in Workday (HR system) as required including absence, job changes, global mobility moves etc. and complete required documentation in collaboration with the employee and Regional People Partner .
• Carrying out the end to end lifecycle processes for employees in conjunction with internal stakeholder and People Services team (onboarding, contracts and amendments; probation renewals, offboarding etc.)  
• Supporting monitoring and delivery of HR compliance obligations : local policies, BDESE, training plans , gender reports, health & safety regulations , career conversations in France.
• Building knowledge and understanding of HR policies, practices and procedures including employee benefits and assist in maintaining Quick Reference Guides (QRG’s) in our internal library.
• Liaising with our Benefits and Payroll teams to ensure data is accurately reflected for benefits and payroll administration.
• Maintaining electronic employee and physical files .
• Supporting on ad-hoc projects

What We’re Looking For:

• Strong HR Administrator with at least 2 years’ experience who may have worked previously within an HR/People Services environment ideally within a global organization.
• Basic knowledge of France employment law and Works Council
• Basic knowledge of CBA is a plus
• Experience of Service Centre processes would be an advantage.
• Experience of Workday and / or Service Now  preferred but not essential.
• Excellent organisation and administration skills
• Fluent English and French (written and spoken).
• Strong knowledge of Excel and Word.
• Organised and solution orientated mindset, committed to resolving issues and attending to customer needs in a timely manner.
• You'll be asked to work from office at least 2 days a week.

About S&P Global Ratings
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.

S&P Global Ratings is a division of S&P Global (NYSE: SPGI).  S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit www.spglobal.com/ratings

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our Peop